Bengaluru Karnataka Director artificial intelligence Jobs – 132 Open Jobs Today

Technical Support Manager - Hadoop Observability & Open Data Platform
Acceldata —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- SQL
Senior Software Engineering Manager, Persistent Disk Backup Team
Google —Bengaluru, Karnataka
- Full-time
- Management
- Doctoral degree
- Computer Science
6d
Principal Technologist - Software Engineering
Infosys Limited —Bengaluru, Karnataka
- Machine learning
- AI
- Python
Testing-PMO-Campus
EY —Bengaluru, Karnataka
- Oracle
- Computer Science
- Java
AI Analyst
NetApp —Bengaluru, Karnataka
- Azure
- Finance
- Master's degree
5d
Engineering Architect - DX/AX/UX
Okta —Bengaluru, Karnataka
- Master's degree
- Machine learning
- APIs
Quick apply
Senior Director - Growth Marketing
Oleria Security —Bengaluru, Karnataka
- Full-time
- Salesforce
- AWS
- AI
Quick apply
Senior Product Manager
Agara —Bengaluru, Karnataka
- Remote
- Doctoral degree
- Computer Science
- Salesforce
- Work from home
Quick apply
Director - F&A - R2R 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
1d
Senior Corporate Counsel - Office of Global Ethics & Integrity - JAPAC (India)
Salesforce —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- English
- Analysis skills
9d
Senior Media Buyer (Remote)
Monks —Bengaluru, Karnataka
- Remote
- Microsoft Powerpoint
- Google Suite
- Microsoft Excel
Quick apply
1d
Director - Application Development 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Sales
Quick apply
7d
Employee Relations Manager
Salesforce —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Human resources
14d
Associate Director, Pharmacometrics Lead
Takeda Pharmaceutical —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Doctoral degree
- Communication skills
Senior Manager, GenAI
DocuSign —Bengaluru, Karnataka
- Hybrid work
- Azure
- Management
- Computer Science
Director - Pre-silicon Emulation / Post Silicon Validation
Advanced Micro Devices, Inc —Bengaluru, Karnataka
- Laboratory experience
- Analysis skills
- C++
Principal Software Engineer - Windows
Okta —Bengaluru, Karnataka
- Computer Science
- Windows
- C++
Principal Software Engineer - macOS
Okta —Bengaluru, Karnataka
- Computer Science
- Bachelor's degree
- Machine learning
Director QA- RCM
Calpion —Bengaluru, Karnataka
- Email
- AutoCAD
- Salesforce
- Master's degree
Unit Head- AI Security & Cyber Innovation
Société Générale —Bengaluru, Karnataka
- Azure
- Master's degree
- AWS
14d

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Technical Support Manager - Hadoop Observability & Open Data Platform

Acceldata -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Law
Computer Science
Kubernetes
Spark
Technical support
Master's degree
SQL
Analysis skills
Bachelor's degree
SaaS
AI
Communication skills
Hadoop

Full job description

Position Summary

The Manager - Technical Support at Acceldata is a crucial role to ensure that our customers are satisfied with our products and services. TSM responsibilities include supporting customers as they transition from sales prospects, providing ongoing support during various stages of the product lifecycle, liaising internally with R&D, Accounts, and Sales to provide a cohesive customer experience, and building close relationships that are mutually beneficial for customers and Acceldata.

This position will report to the Director, Global Technical Support. You will manage the team that directly interacts with our existing clients, identifies ways that Acceldata’s service can improve their business and be responsible for demonstrating and driving that value towards customers globally. The Technical Support Manager will establish excellent cross-functional relationships with other Acceldata leaders to ensure that all Acceldata products & services are deployed in a manageable and supportable way.

Work Location & Schedule Requirements :

This role is based in Bangalore, India and operates on a Night Shift schedule (11:00 PM – 7:00 AM IST).

What you can expect to work on

Managing a growing team of talented Support engineers, ensuring they are productive, happy and motivated team players.
Engage with customers and internal stakeholders to address any escalations.
Identify and work on any enhancements in the Support Processes and Products.
Promote contributions to Acceldata Product Roadmap that help make Support Engineers' troubleshooting and diagnostics easier.
Responsible for talent management within the team, including hiring the right talent, performance evaluation, feedback & training.
Strong Data Platform, Compute, Data Lineage & Quality, Hadoop & analytical skills and a passion for problem-solving.
Prior Experience with Kubernetes, Spark, and SQL is preferred.

Qualifications

Bachelor's or Master's degree in Computer Science or related discipline, or equivalent practical experience
10+ years of technical support management and service management experience in a large, complex SaaS environment, including 3+ years in a people-leader role.
Extensive experience with ticketing systems and a customer-first mindset with a strong track record on quality, SLA attainment, CSAT, and productivity goals
Strong analytical, problem-solving, and communication skills, with comfort using operational dashboards and AI-generated insights to make decisions and coach teams
Experience leading teams using AI tools in support workflows (LLM-based triage, AI-driven case management, AI-assisted knowledge authoring)
Ability to critically evaluate AI outputs, identify hallucinations or confidence gaps, and ensure human accountability for final decisions, with high ethical standards in AI governance.

Responsibilities

Leadership & Team Management

Lead and develop a globally distributed technical support team in a 24/7/365 environment. Provide structured coaching through 1:1s, case reviews, and enablement, integrating AI-assisted insights into reviews while ensuring outputs are validated to drive technically grounded responses, consistent case progression, and empathetic customer communication.
Oversee hiring, onboarding, and professional development across locations, building strong skills in technical troubleshooting, customer communication, and effective use of AI tools in support workflows. Ensure employees have clear career pathways that recognize technical excellence, customer impact, and AI-augmented performance.
Lead with clear context and a global mindset, delegating effectively to drive ownership and accountability, removing barriers, and keeping teams focused on shared goals connected to business outcomes.

Operational Excellence & AI-Driven Insights

Maintain end-to-end ownership of customer incidents and model high-quality case handling by leading from the front on critical escalations, blending deep technical reasoning with AI tools to accelerate diagnosis while maintaining accuracy and customer trust.
Use data-driven and AI-assisted strategies to optimise efficiency. Monitor KPIs (case ownership, backlog, response times, resolution SLAs) and translate insights into clear, actionable plans for the team.
Ensure responsible AI use by setting standards for validating outputs before they reach customers, defining guardrails for privacy, security, and data use, and reviewing AI-related metrics (adoption, quality, error rates).

Cross-Functional Collaboration

Build strong partnerships with Product, Engineering, Sales, Professional Services, and internal AI/platform teams to ensure Support's needs are represented in product and tooling decisions.
Collaborate with escalation management and partner teams to resolve complex issues, using operational and AI-generated insights to identify patterns and address root causes.
Drive knowledge sharing and AI enablement by encouraging AI-assisted co-authoring of knowledge content, and transform customer feedback into actionable service improvements, including opportunities to refine support tooling and AI models.

Change Management & AI-Driven Innovation

Identify operational gaps and partner with cross-functional teams to improve case-handling frameworks, tooling, and training resources, including AI assistants embedded in support workflows.
Champion organisational change and the scaling of new AI capabilities. Engage constructively in discussions, align on decisions, and execute. Lead pilots and rollout plans for new tools, defining success metrics, monitoring impact, and ensuring sustainable adoption.
Foster a collaborative culture of excellence and experimentation, where engineers and managers are encouraged to propose, test, and measure AI-driven improvements to how they work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

director artificial intelligence jobs in bengaluru karnataka

Technical Support Manager - Hadoop Observability & Open Data Platform

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Principal Technologist - Software Engineering

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Director - F&A - R2R 3

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Employee Relations Manager

Associate Director, Pharmacometrics Lead

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Principal Software Engineer - Windows

Principal Software Engineer - macOS

Director QA- RCM

Unit Head- AI Security & Cyber Innovation

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