Ts Process associate customer care Jobs – 157 Open Jobs Today

JR Link | HIG026011 JR10005462
Genpact India Private Limited —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Business Administration
- Banking
Quick apply
IN-Senior Associate_Salesforce QA_ Enterprise Apps-SFDC_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Salesforce
- Engineering
- Master's degree
Recruitment Supervisor
IntouchCX —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Recruiting
- Communication skills
Subject Matter Expert - Clinical Specialist
Enovis —Hyderabad, Telangana
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
14d
Consultant A2 - Infra
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Director- AR Follow Up
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
Manager, RCM Coding
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Paid holidays
- Paid sick time
Quick apply
8d
Assistant Operations Manager
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Lead Analyst/Assistant Operations Manager
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Senior Accountant
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- Finance
Quick apply
10d
TL-Cashless Claims (Hyderabad)
Aditya Birla Group —Telangana
- Health insurance
HIH - Business Project Lead Analyst
The Cigna Group —Hyderabad, Telangana
- Full-time
- Oracle
- Customer service
- Microsoft Office
Manager - Evidence Synthesis
Sanofi —Hyderabad, Telangana
- Full-time
- English
- Research
- Analysis skills
Platform & Strategy Success Manager
PiWheel —Mandamarri, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- English
Consultant - Cloud Infra & AI
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
4d
Integration Engineer
Kanerika Software —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid holidays
- Health insurance
14d
UK and Ireland Payroll Human Capital Consulting, Senior Specialist
Strada Global —Hyderabad, Telangana
- Presentation skills
- Bachelor's degree
- Human resources
- Health insurance
- Paid time off
SAP HCM Time, Senior Associate
Strada Global —Hyderabad, Telangana
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Senior Program Manager - Strategic Procurement
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Oracle
- ERP systems
- Microsoft Office
Software Developer II
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Microsoft Office

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JR Link | HIG026011 JR10005462

Genpact India Private Limited -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
Quality assurance
Bachelor's degree
Data management
Non-voice
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Non - Voice

This position is only open for External Referrals

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Customer Interaction:

Handle incoming customer queries via phone, email, chat, or social media.

Provide accurate and timely information to customers regarding products, services, or policies.

Resolve customer complaints efficiently and escalate issues when necessary.

Process Adherence:

Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.

Maintain documentation and update customer records accurately in the CRM or relevant databases.

Issue Resolution:

Analyze customer problems and provide appropriate solutions or alternatives.

Coordinate with other departments like technical support, billing, or logistics for issue resolution.

Quality Assurance:

Ensure high-quality customer interactions by adhering to quality standards.

Participate in training sessions and continuously improve knowledge of products and processes.

Data Management:

Accurately enter and maintain customer data.

Prepare reports on customer feedback, issues, and service efficiency.

Customer Retention:

Identify opportunities to upsell or cross-sell products or services.

Foster positive relationships with customers to enhance customer loyalty.

Feedback and Improvement:

Gather customer feedback and relay it to relevant teams for product or process improvement.

Suggest improvements in customer service processes based on customer interactions.

Qualifications -

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications -

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills -

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

Language Proficiency -

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Work Shift -

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

process associate customer care jobs in ts

JR Link | HIG026011 JR10005462

IN-Senior Associate_Salesforce QA_ Enterprise Apps-SFDC_Advisory_Hyderabad

Recruitment Supervisor

Subject Matter Expert - Clinical Specialist

Consultant A2 - Infra

Director- AR Follow Up

Manager, RCM Coding

Assistant Operations Manager

Lead Analyst/Assistant Operations Manager

Senior Accountant

TL-Cashless Claims (Hyderabad)

HIH - Business Project Lead Analyst

Manager - Evidence Synthesis

Platform & Strategy Success Manager

Consultant - Cloud Infra & AI

Integration Engineer

UK and Ireland Payroll Human Capital Consulting, Senior Specialist

SAP HCM Time, Senior Associate

Senior Program Manager - Strategic Procurement

Software Developer II

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