Job Description: Job Description Position Title, Responsibility Level Record Retrieval- Backoffice data entry operator Function Legal Support Services Reports to Assistant Manager Permanent/ Temporary Permanent Span of Control N/A Location NOIDA, C 59 Basic Function Responsibilities include managing order entry process related to record retrieval, ensuring efficient and accurate handling of client requests. This role requires strong organizational skills, attention to detail, and effective communication abilities. • Essential Functions • Computer literacy is essential, along with Comprehension skills • Identify orders that cannot be processed without additional information, documentation, or clarification, and flag the order accordingly. • Maintain client, court and facility databases as required. • Adhere to company policies and procedures regarding record-keeping, request/order processing, and data entry of order received. • Maintain confidentiality of all financial records and sensitive client information. • Ensure compliance with relevant laws and regulations, including data protection and privacy standards. • Ensure all necessary legal documents, internal forms or client attachments are included with the order. • Ability to prioritize and execute tasks in a fast/quick turnaround time • Attention to detail is critical • Maintain confidentiality of files received Basic Responsibilities • Manage and optimize order entry process for the retrieval of various types of records in response to client record requests and orders. • Establish correct information with regards to all aspects of orders: Ordering client information, Bill To information, court information, Opposing and Co-Defense Counsel information, facility(ies) information, patient/subject information, and assign appropriate order date, and deposition date to each order depending on order type and client reference. • Monitor and track the status of record retrieval tasks to ensure completion within designated timeframes. • Receive and process record retrieval requests and orders from clients accurately and in a timely manner. • Verify request/order details and ensure all required information is complete and correct. • Communicate with clients to confirm request/order details, provide updates, and resolve any issues. • Coordinate with other departments to ensure the fulfillment and delivery of client record requests/orders. Primary Internal Interactions Onshore and Offshore Subject Matter Experts and Supervisors Primary External Interactions NA Organizational Relationships Reports To : Assistant Manager Supervises :NA Skills Technical Skills • Prior work experience in data entry. Preferred work experience in a medical, legal, or insurance claims office. • Excellent attention to detail and organizational skills. • Ability to work independently and multi-task priorities • Ability to meet tight deadlines • Typing skills - 30 words per minute with 95% accuracy Soft skills (Desired) • Adaptability and eagerness to learn/flexibility to change • Openness to feedback • Team work • Business Awareness • Managing self • Customer focus • Desire to excel and improve Soft Skills (Minimum) • Self-motivated, team player • Problem solving skills • Analytical ability • Good Communication written and oral Education Requirements Preferred education background – BA, B. Com., B.Sc., BCA Work Experience Requirements • 18-36 months of experience in a similar role Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date
