JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
Team Leadership & Supervision:
- Lead and supervise a team of credit and collections specialists across the region/group
- Allocate workload and prioritize tasks among team members to meet departmental objectives
- Conduct regular team meetings to review performance, share updates, and address challenges
- Monitor team productivity and ensure adherence to established processes and timelines
- Provide coaching, mentoring, and performance feedback to direct reports
- Support recruitment, onboarding, and training of new team members
- Conduct performance reviews and identify development opportunities for team members
Operational Management:
- Oversee the full cycle of accounts receivable for the region/group, including invoice tracking, payment reconciliation, and collections
- Review and approve complex reconciliations between financial systems and client accounts
- Establish and monitor KPIs for collections efficiency, DSO (Days Sales Outstanding), and bad debt reduction
- Ensure cash and debtor targets set by the Business are consistently met or exceeded
- Implement process improvements to enhance efficiency and reduce aged receivables
- Develop and maintain standard operating procedures for the credit and collections function
Client & Stakeholder Management:
- Manage escalated client disputes and complex collection issues
- Build and maintain strategic relationships with key internal and external stakeholders
- Coordinate with internal teams (billing, finance, operations) to resolve systemic invoicing issues
- Present weekly and monthly debtors reports to senior management with analysis and recommendations
Financial Controls & Compliance:
- Ensure compliance with company credit policies, terms, and relevant regulatory requirements
- Review and approve credit limit adjustments and payment plan arrangements
- Monitor high-risk accounts and recommend appropriate action (legal, write-offs, etc.)
- Participate in month-end and year-end close processes
- Support internal and external audits related to accounts receivable
Strategic Input:
- Advise the Business on credit control strategy, risk mitigation, and best practices
- Provide input on credit policies and procedures to minimize bad debt exposure
- Analyze aging reports and trends to proactively address collection challenges
Sound like you? To apply you need to be/have:
- A bachelor's degree in finance, accounting, or a related field (Master's degree or professional certification preferred)
- Minimum 7+ years of experience in credit and collections or accounts receivable management
- Minimum 3 years of proven team leadership or supervisory experience
- Demonstrated ability to lead, motivate, and develop a team
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills in English
- Advanced Excel skills and proficiency with ERP/financial systems
- Ability to make sound decisions under pressure and meet tight deadlines
- Strong interpersonal skills with the ability to influence at all organizational levels
- Property/Professional Services background preferred but not essential
- Experience with process improvement initiatives is a plus
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
