Hyderabad Telangana Call center manager Jobs – 132 Open Jobs Today

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Cluster Lead, South India

West Pharmaceutical Services -
Hyderabad, Telangana

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Job details

Qualifications

Succession planning
Pharmaceutical sales
Master's degree
Bachelor's degree
B2B sales
B.E.
Business Administration
MBA
Leadership
Technical sales

Full job description

Requisition ID: 74786
Date: Aug 6, 2026

Location:
Hyderabad, TS, IN

#job-location.job-location-inline { display: inline; }
Department: Sales

Description:
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role lead West’s sales team for a defined cluster across South India to drive growth in pharmaceutical packaging components and delivery systems. Own customer relationships, team performance, and revenue delivery while reinforcing West’s position as a trusted partner in injectable drug containment and administration.

Essential Duties and Responsibilities

Team Leadership & Capability Building

Manage and coach a team of Account Managers/Sales Specialists.
Drive field excellence through joint customer calls, skill development, and succession planning.
Build a high-performance, values-led culture.

Cluster Revenue & Growth Delivery

Own cluster sales targets for West’s portfolio: vials, stoppers, seals, syringes, IV bags, and self-injection platforms.
Expand share of wallet with existing pharma/biotech accounts and drive penetration in generics, biosimilars, and biologics.
Strategic Account Management
Deepen relationships with C-suite, procurement, QA, R&D, and manufacturing at top pharma accounts.
Position West’s technical expertise, regulatory support, and supply reliability as key differentiators vs competition.

Business Development

Develop new customer base
Lead commercialization of new products at existing customers like Devices and Product upgrades and combination products into cluster opportunities.

Business & Demand Planning

Drive accurate forecasting with customers and internal supply chain.
Work with internal stake holders for enhancing customer service in ensuring OTIF delivery and mitigate supply risks.

#LI-Hybrid #LI-SM

Additional Responsibilities
Education
B.E/B.Pharm , MSc + MBA preferred. Life sciences/engineering background
Work Experience
Experience: 10-15 years in B2B pharma sales, with 4+ years leading sales teams. Prior experience in packaging, devices, or drug delivery systems preferred.
Exposure: Must have managed large pharma accounts in India. Experience with injectable manufacturers, biosimilars, and CMO’s.
Skills: Key account management, technical selling, negotiation, P&L mindset, people leadership.
Preferred Knowledge, Skills and Abilities
Customer-Centric Selling: Ability to sell value, not just components. Understand drug product packaging interaction.
Technical Acumen: Understand customer requirements , technical topics like extractables/ leachables , container closure integrity, and regulatory filings
Leadership: Coach teams to elevate from transactional to technical selling.
Collaboration: Work with Global Account Managers, Technical Customer Support, and Product Managers.
License and Certifications
Travel Requirements
50% or more: More than 130 business days per year
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Must be able to work in a sedentary work environment.
Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction.
Maintain the ability to work well with others in a variety of situations.
Able to multi-task, work under time constraints, problem solve, and prioritize.
Able to learn and apply new information or new skill
What We Offer
Shift

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Apply Now

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