Fatehpur Beri Delhi Delhi Senior customer support representative Jobs – 145 Open Jobs Today

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Gilco Global Pvt Ltd —Gurugram, Haryana
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Field Operations Executive - Noida

Rentokil Initial -
Noida, Uttar Pradesh

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Job details

Full-time

Qualifications

Google Suite
PCI
B.Sc
Science
Bachelor's degree
Chemistry
Agriculture
Agriculture
Communication skills

Full job description

Designation - Field Operations Executive
Location - Noida
Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Experience - 0 - 3 Years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities:

A. Core Operations

Ensure availability of trained & certified technicians as per guidelines.
Coach technicians to improve service quality, retention, and SOP compliance.
Conduct daily stand-up meetings; communicate safety & job-specific instructions.
Ensure availability of tools, materials, and proper stock management as per SOP.
Monitor SCP usage, troubleshoot issues, and provide refresher training.
Ensure Partner Kit & on-site documentation are contractually compliant.
Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based

on the target

Maintain grooming standards and service quality of assigned technicians.
Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
Approve technician conveyance; ensure STT and route plan adherence.
Ensure RPCI SOPs are complied with and any deviations that are necessary should

be adequately approved in advance.

B. Advanced Operations

Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
Execute 1 TPA + 1 development plan annually per technician.
Analyse & resolve service delivery issues; ensure timely complaint resolution with

root cause closure.

Monitor technician-wise CO trends; skill-up underperformers.

Ensure audit non-conformity closures (internal/external).
Track material usage vs. SRF/SOW; highlight deviations.
Maintain stock levels aligned with APL and reduce near-expiry wastage.
Drive service & product leads through coaching and on-the-job support.
Monitor service productivity, efficiency, and input costs across sites.
Support grievance handling, leave planning, and team discipline.

Key Result Areas:

100% completion of PMI 'Pest Audit'
Material Consumption
TPA and Development Plan
Technician Capability Development
Complaint Resolution & Root Cause Analysis
Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

Strong interpersonal skills
Analytical and problem-solving ability
Effective communication skills
Proactive planning and organising
Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

Minimum B.Sc. in Chemistry, Zoology, or Agriculture
Prior experience in pest management or service operations is preferred
Proficient MS-Office / G-Suite

Role Type / Key working relationships:

Individual Contributor
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Interested candidates can share resume on

[email protected]
9322881417

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

Quick apply

Refine Your Search

senior customer support representative jobs in fatehpur beri delhi delhi

Field Operations Executive - Noida

Architect, Networking for AI

WE’RE HIRING | JUNIOR FIELD TECHNICIAN – SERVICE & MAINTENANCE

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Security Engineer III (~Senior Identity Security Engineer)

Security Engineer III, Product Security-Senior Vulnerability Remediation Engineer

Security Engineer III -SOC

Design Quality Engineer

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