Nawab Saheb Kunta Hyderabad Telangana Customer care specialist Jobs – 119 Open Jobs Today

Service Team Lead II (QC)
Uber —Hyderabad, Telangana
- Full-time
- Remote
- Hospitality
- Google Suite
- Management
Clinical Product Specialist - Gynecology/Woman's Health
Hastra Health Care LLP —Hyderabad, Telangana
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- In-person
Quick apply
Learning Analytics Analyst
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Digital Technology Senior Specialist - Enterprise Applications Engineering
Baker Hughes —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- AWS
5d
Specialist, Software Development & Engineering - Site Reliability Engineering
Charles Schwab —Hyderabad, Telangana
- Rotational shift
- Azure
- Computer Science
- DevOps
- Commuter assistance
- Health insurance
Solution Architect Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Sales
13d
Applied AI Engineer (Azure) - Software Specialist Engineer II
Deloitte —Hyderabad, Telangana
- Azure
- Computer Science
- Java
Cyber Security Analyst II
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Computer Science
- Engineering
- Analysis skills
Sr Associate Software Engineer
Amgen —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- Public speaking
7d
Territory Account Manager
Masimo —Hyderabad, Telangana
- Full-time
- Sales
- Bachelor's degree
- Travel
Functional Specialist_SAP SD_L2O
Bosch Group —Ranga Reddy District, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Cloud Security Engineer - I
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Health insurance
Architect/Technical Specialist
Kidde Global Solutions —Hyderabad, Telangana
- AWS
- JavaScript
- Software development
Principal Project Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- PMP
Senior Product/Conversational Designer
Teradata —Hyderabad, Telangana
- Full-time
- Hybrid work
- APIs
- AI
Quick apply
Senior Accountant
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Oracle
- Finance
Quick apply
Senior Specialist, Software Development & Engineering - Site Reliability Engineering
Charles Schwab —Hyderabad, Telangana
- Rotational shift
- Azure
- Computer Science
- DevOps
- Commuter assistance
- Health insurance
ServiceNow - Architect
Hitachi Rail —Hyderabad, Telangana
- Full-time
- JavaScript
- Scripting
- APIs
Architect - Infra
Microsoft —Hyderabad, Telangana
- Full-time
- Computer science
- English
- Bachelor's degree
Architect Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
- Sales
6d

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Service Team Lead II (QC)

Uber -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Hospitality
Google Suite
Management
Customer service
Project management
Mentoring
Computer networking
Communication skills

Full job description

About the role and team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Service Team Lead II, you aren't just managing a team; you are empowering the people who make movement possible. You'll be focused on investing in the continued success of your specialists by providing the resources, high-stakes feedback, and coaching that build the next leaders of Uber. This role is a balance of functional expertise and human leadership-mentoring your team through the "messy" reality of global operations while driving the performance metrics that keep our business reliable.

Success in this role requires a "go-get-it" attitude and the grit to lead through constant change and high ambiguity. You'll need to navigate the tension between operational efficiency and team wellbeing, making hard calls under pressure to ensure our customers are well taken care of. Whether you are leading technical quality specialists or content strategists, you must be a leader who thrives on building high-performing teams, stays calm when the stakes are high, and moves with both urgency and care.

[Recruiter: Select the paragraph below that matches the specific track]

(Service Quality, Risk, and Compliance Track): In this track, you will lead the team responsible for monitoring and auditing the quality of support across different modalities. Your team identifies root causes of friction and recommends the corrective and preventive measures that improve the customer experience across Uber's global support network.
(Content Track): You will lead the group responsible for building and maintaining our Knowledge Base, Help Center, and internal communications. Your team equips our agents with the high-quality, up-to-date content necessary to solve complex user problems during product launches and policy changes.

What you'll do

Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber.
Manage team performance and drive results against critical KPIs, ensuring every team member is aligned with Uber's mission and values.
Partner with the Recruiting team to identify and hire diverse talent that possesses both the technical skill and the mindset to thrive in a fast-paced environment.
Act as a subject matter expert in your functional area, resolving high-priority escalations and maintaining strong relationships with internal stakeholders.
Drive accountability on policies and guidelines, ensuring the team operates with integrity while supporting project work and process improvements.
Partner with the leadership team to operationalize and execute policies, taking local decisions to implement strategies from end-to-end.
(QC Track): Oversee audits or investigations and make recommendations to relevant clients; manage data and root cause analysis to recommend preventive measures; present trends and defects to business leaders in calibration meetings.

Basic Qualifications

Work experience in retail, hospitality, or customer service (in-person or contact center environment).
For Internal Candidates: At least 1 year of informal leadership or Subject Matter Expert (SME) experience.
For External Candidates: At least 1 year of direct people management experience.
End-to-end project management and process improvement.
Proficiency in Google Suite.
Stakeholder management.
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence.

Preferred Qualifications

Demonstrated ability to stay resilient and adaptable when navigating shifting priorities or "messy" operational challenges.
Strong communication and empathy skills with a proven track record of coaching and developing teams to exceed targets.
Experience in stakeholder management, specifically the ability to influence without authority and earn trust fast in a global organization.
(QC Track): A mindset of curiosity and systems thinking-looking for the root cause of failures rather than just treating symptoms.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer care specialist jobs in nawab saheb kunta hyderabad telangana

Service Team Lead II (QC)

Clinical Product Specialist - Gynecology/Woman's Health

Learning Analytics Analyst

Digital Technology Senior Specialist - Enterprise Applications Engineering

Specialist, Software Development & Engineering - Site Reliability Engineering

Solution Architect Manager

Applied AI Engineer (Azure) - Software Specialist Engineer II

Cyber Security Analyst II

Sr Associate Software Engineer

Territory Account Manager

Functional Specialist_SAP SD_L2O

Cloud Security Engineer - I

Architect/Technical Specialist

Principal Project Manager

Senior Product/Conversational Designer

Senior Accountant

Senior Specialist, Software Development & Engineering - Site Reliability Engineering

ServiceNow - Architect

Architect - Infra

Architect Manager

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