Leader - Workforce Management
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
- Determining the gaps between available and needed talent. Identify pipelines that are at risk.
- Build the strategy for developing and acquiring the talent to fill those gaps and mitigate pipeline risks.
- Build a comprehensive workforce plan and adopt a data-driven recruiting strategy to deliver on that plan.
- Executing, monitoring, and refining pipeline strategies. Track Promotion and Turnover Rates. Set the measurements to benchmark success.
- Build a framework for succession planning, taking into account internal and external trends. Identify opportunities of staff development, in addition to external acquisition.
- Define the overall program curriculum. Identify additional upskilling & development opportunities in parallel with the existing framework of Genome and align with business objectives. Blend the existing L&D strategy to meet the unique needs of the program outcomes, keeping it frequently updated.
- Use government relationships to build an incentivized program.
- Lead knowledge design, implementation & support for the program across multiple delivery locations.
- Robust communication strategy in place to support the rollout and continued engagement. Partner with CMO teams to build excitement for these programs. Identify conferences, industry associations, and social networks that match the critical role profiles.
- Work in close collaboration with the hiring team, L&D team and Talent Match team.
- Collaborate with the regional leadership team as it relates to business growth, strategy, and operational planning.
- Ability to lead diverse teams & build connections across multiple locations & be able to assimilate & encourage cultural diversity.
- Bring in external perspectives and evolving practices in developing future leaders of the company.
- Progressive management and leadership of strategic projects and implementation teams.
- Previous experience in a Shared Services environment, multicultural experience in diverse teams is an advantage
- People Management & Executive presence
- Outstanding negotiation, interpersonal, verbal and written communication skills.
- Measurable experience in leading and growing development programs.
- Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.
- Analytical problem-solving skills with an outstanding attention to detail.
- Solid and diverse knowledge and expertise on the field of activity, intellectual agility, focused on results
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Workforce Management
Remote Type -
Hybrid
Work Shift -
Day Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
