Role Overview: Looking for a role where you can lead, mentor, and still stay hands-on with cutting-edge AI and machine learning technologies? Be ready to build a new AI-powered customer insights capability from the ground up and shape the future of customer experience as we are seeking an innovative and hands-on Senior Manager, AI/ML Engineering & Customer Insights to establish and lead a new strategic function focused on transforming customer experience through data-driven insights and artificial intelligence.
This role sits at the intersection of Engineering, Product, Data, and Customer Experience, with responsibility for building capabilities that aggregate and analyze telemetry data, customer feedback, reviews, support signals, and product usage patterns to identify opportunities that improve customer satisfaction, retention, and acquisition.
This is a Hybrid position located in Bengaluru. You will be required to be onsite on a regular basis. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time. Position Details:
About the role:
We are seeking a visionary engineering leader to establish and lead a new AI-driven Customer Insights function.
In this role, you will define the strategy, roadmap, and technical vision for leveraging AI/ML and Generative AI to enhance customer experience and drive business outcomes.
You will partner closely with Engineering, Product, Customer Experience, and Leadership teams to identify high-impact opportunities and prioritize initiatives.
The role involves building frameworks, processes, and best practices for insight generation, experimentation, and measurement at scale.
You will design and develop AI/ML solutions that analyze customer, product, and operational data from multiple sources to generate actionable insights.
Leveraging LLMs and Generative AI, you will automate workflows such as sentiment analysis, summarization, classification, and recommendations.
You will architect scalable cloud-native platforms, data pipelines, APIs, and services while ensuring engineering excellence, reliability, security, and operational scalability.
As a hands-on leader, you will build proof-of-concepts, validate emerging technologies, and drive MLOps best practices across the organization.
You will also build, mentor, and grow a high-performing team of engineers and data professionals.
The ideal candidate combines deep software engineering expertise, practical AI/ML experience, strong business acumen, and the ability to influence stakeholders from technical teams to executive leadership.
About You:
We are seeking a seasoned technology leader with 20-25 years of software engineering experience, including 5+ years in AI/ML, advanced analytics, or data-driven product development and should have a Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Machine Learning, or a related field.
You should have a proven track record of leading high-performing engineering teams and delivering complex solutions from concept through production.
You should have strong hands-on expertise in Python and/or Golang, modern software engineering practices, APIs, microservices, and distributed systems.
You have deep experience applying AI/ML, NLP, LLMs, Prompt Engineering, and RAG to solve real-world business challenges.
You should be proficient in building cloud-native applications and data platforms on AWS, Azure, or GCP using Docker and Kubernetes.
You should possess strong knowledge of MLOps, model deployment, experimentation, governance, and production operations.
You should have experience working with large-scale structured and unstructured data, SQL and NoSQL databases, and modern big data technologies.
Should have strong stakeholder management, communication, and influencing skills enable you to translate technical concepts into business value.
Success in this role will be measured by your ability to build a scalable customer insights capability, deliver AI-driven business outcomes, improve customer experience, and develop a high-performing engineering organization.
#Li-Hybrid
Company Overview: McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We’re proud to be Great Place to Work® Certified in 10 countries, a reflection of the supportive, empowering environment we’ve built where people feel seen, valued, and energized to reach their full potential and thrive.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
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Bonus Program
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Pension and Retirement Plans
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Medical, Dental, and Vision Coverage
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Paid Time Off
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Paid Parental Leave
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Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. Job Applicant Privacy Notice: Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.
