Wagle Estate Thane Maharashtra Customer care specialist Jobs – 92 Open Jobs Today

Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Data QA Specialist
YipitData (Alternative) —Mumbai, Maharashtra
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Enterprise Business Specialist
Logitech —Mumbai, Maharashtra
- Online application
- Hybrid work
- English
- Analysis skills
- Communication skills
- Work from home
SAP QM Consultant (Solution specialist)
Dow —Navi Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- Bachelor's degree
- Manufacturing
- Health insurance
- Paid time off
Service Planner - Santacruz
Rentokil Initial —Unknown, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Sales Engineer (West 1 Region)
Leviat —Mumbai, Maharashtra
- Full-time
- Civil engineering
- Sales
- Construction experience
- Health insurance
Quick apply
Service & Hardware Support Specialist
Coates Group —Navi Mumbai, Maharashtra
- Email
- Hybrid work
- Microsoft Excel
- Salesforce
- English
Quick apply
Staff AI Engineer
Teradata —Airoli, Navi Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Quick apply
Engineering Specialist - Applications and Software
Baker Hughes —Mumbai, Maharashtra
- Full-time
- Azure
- DevOps
- Java
- Flexible schedule
SW Applications Engineer
Applied Materials —Mumbai, Maharashtra
- Full-time
- Computer Science
- Up to 50% travel
- Software troubleshooting
- Work from home
13d
Sales Engineer (North Region)
Leviat —Mumbai, Maharashtra
- Full-time
- Civil engineering
- Sales
- Construction experience
- Health insurance
Quick apply
AVP - Consolidation (Qualified CA)
M&G plc —Mumbai, Maharashtra
- Full-time
EY - GDS Consulting - AIA - Gen AI - Manager
EY —Mumbai, Maharashtra
- Azure
- Oracle
- Master's degree
Digital Sales Executive
Dixit Infotech —Mumbai, Maharashtra
- Sales
Flow Specialist
Yokogawa —Mumbai, Maharashtra
- Full-time
SAP Integration Analyst
Nouryon —Navi Mumbai, Maharashtra
- Full-time
- Computer Science
- Java
- Master's degree
Full Stack Software Engineer
Blue Matter —Mumbai, Maharashtra
- Full-time
- Azure
- Master's degree
- SQL
- Health insurance
- Paid time off
Specialist Solutions Architect - AI/ML
Databricks —Mumbai, Maharashtra
- Azure
- Computer Science
- AWS
Quick apply
Specification Engineer (West 2)
Leviat —Mumbai, Maharashtra
- Full-time
- Civil engineering
- Computer literacy
- English
- Health insurance
Quick apply
Software Engineer - Backend
Haptik —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- APIs
- Agile

I want to receive the latest job alerts for customer care specialist in wagle estate thane maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care specialist jobs near wagle estate thane maharashtra

Technical Support Specialist jobs in Mumbai, Maharashtra

SAP Consultant jobs in Navi Mumbai, Maharashtra

Sales Engineer jobs in Mumbai, Maharashtra

Assistant Vice President jobs in Mumbai, Maharashtra

Solution Architect jobs in Mumbai, Maharashtra

Full Stack Developer jobs in Mumbai, Maharashtra

Software Engineer jobs in Mumbai, Maharashtra

Business Specialist jobs in Mumbai, Maharashtra

Planner jobs in Mumbai, Maharashtra

Senior Software Engineer jobs in Mumbai, Maharashtra

Digital Marketing Sales Executive jobs in Jaipur, Rajasthan

Seo Executive jobs in Jaipur, Rajasthan

Digital Marketing Sales Executive jobs in Coimbatore, Tamil Nadu

Sales jobs in Coimbatore, Tamil Nadu

Digital Marketing Sales Executive jobs in Delhi, Delhi

Executive Assistant jobs in Mohali, Punjab

Quality Assurance Specialist jobs in Ankleshwar, Gujarat

Senior Quality Engineer jobs in Pune, Maharashtra

Civil Quality Engineer jobs in Kolkata, West Bengal

Quality Assurance Specialist jobs in Delhi

Technical Support Specialist

Haptik -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Jira
BCS
Knowledge management
Microsoft Excel
Computer Science
Customer service
Technical support
Bachelor's degree
Natural language processing
APIs
AI
Communication skills
Time management
Information Technology

Full job description

What we want to accomplish and why we need you?
Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video : Life at Haptik

What are Haptik's Core Company Values:
Ownership: You ensure things get done, get done on time, and get done correctly.
Perseverance: You are resilient against setbacks, sticking with things until you succeed.
Agility: You are able to adapt to change without losing momentum and vision.
Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

Overview:
We are seeking a Technical Support Specialist who is passionate about delivering exceptional customer service and has a knack for troubleshooting technical issues. Instead of focusing solely on years of experience, we value candidates who possess the right skills and knowledge to excel in this role.

Key Responsibilities:

Troubleshooting: Diagnose and resolve technical issues related to chatbot functionality, integration, and performance, collaborating with internal teams and clients as need to understand and read logs and identify the errors
Communication Skills: Communicate clearly and effectively with customers, demonstrating empathy and the ability to convey technical concepts in simple terms.
Customer Rapport Building: Build strong relationships with customers through active listening, personalized interactions, and proactive follow-up, fostering trust and loyalty.
Flexibility and Teamwork: Adapt to changing workloads and collaborate effectively with team members, offering assistance and support as needed.
API Knowledge: Proficiency in API Postman knowledge is desirable, along with familiarity with other relevant API tools or technologies.
Continuous Learning: Proactively engage in learning new technologies and staying updated with industry trends to provide top-notch support.
SLA Adherence: Consistently meet or exceed SLA deadlines to ensure high levels of customer satisfaction.
Documentation and Knowledge Management: Maintain comprehensive documentation and share knowledge within the team to streamline support processes and enhance efficiency.
Problem-Solving and Solution-Oriented Approach: Identify challenges and propose innovative solutions to enhance business performance and customer satisfaction.
Time Management Skills: Prioritize tasks effectively and meet deadlines in a fast-paced environment, ensuring timely resolution of customer issues.
Customer Satisfaction and Team Dynamics: Strive for high CSAT scores and contribute to a positive team culture through collaboration and support.
Ticketing Tools Proficiency: Demonstrate good knowledge of ticketing tools such as Zoho, Freshdesk, Jira, Zendesk, etc.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in a technical support role, with a strong emphasis on troubleshooting and customer service.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong problem-solving skills and a solution-oriented mindset.
Familiarity with ticketing systems and other relevant tools.
Commitment to continuous learning and professional development.

If you're passionate about chatbot technology and thrive in a dynamic, customer-focused environment, we encourage you to apply for this role. Join us in revolutionizing customer engagement and driving innovation in the chatbot industry.

Who Are We:
Haptik is a conversational AI company that specializes in providing chatbot solutions and virtual assistants for businesses. Our platform enables companies to engage with customers through natural language processing, allowing for seamless interactions and efficient customer support. Haptik's AI-powered solutions cater to various industries, including e-commerce, banking, healthcare, and more, helping businesses enhance customer experiences, streamline operations, and drive growth. With a focus on innovation and leveraging cutting-edge technology, Haptik aims to revolutionize customer engagement and empower businesses to thrive in the digital era.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Apply Now

Refine Your Search

customer care specialist jobs in wagle estate thane maharashtra

Technical Support Specialist

Data QA Specialist

Enterprise Business Specialist

SAP QM Consultant (Solution specialist)

Service Planner - Santacruz

Sales Engineer (West 1 Region)

Service & Hardware Support Specialist

Staff AI Engineer

Engineering Specialist - Applications and Software

SW Applications Engineer

Sales Engineer (North Region)

AVP - Consolidation (Qualified CA)

EY - GDS Consulting - AIA - Gen AI - Manager

Digital Sales Executive

Flow Specialist

SAP Integration Analyst

Full Stack Software Engineer

Specialist Solutions Architect - AI/ML

Specification Engineer (West 2)

Software Engineer - Backend

I want to receive the latest job alerts for customer care specialist in wagle estate thane maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected