Mumbai Maharashtra Call center manager Jobs – 169 Open Jobs Today

Performance Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Customer service
- English
Business Development-Cooling
Schneider Electric —Mumbai, Maharashtra
- Online application
- Schematics
- English
- Business development
14d
Voice Process Executive
Umruz Tech Solutions Private Limited —Mumbai Central H.O, Mumbai, Maharashtra
- ₹18,000 - ₹32,000 a month
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Network Management SME
Lenovo —Mumbai, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Credit Analyst II
Regal Rexnord —Mumbai, Maharashtra
- Full-time
- Oracle
- Customer service
- English
Manager – Production
Tantraa Events —Mumbai, Maharashtra
- Master's degree
- Project management
- Budgeting
Account Manager
Michelman Private Limited —Mumbai, Maharashtra
- Up to 50% travel
- Sales
- English
Quick apply
Business Finance - Senior Associate
MSCI —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Salesforce
- Finance
Senior Sales Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Sales
- No experience needed
- 12th Pass
Clinical Senior Program Manager
KOITA FOUNDATION —Mumbai, Maharashtra
- Weekend availability
- Medicine
- Research
- Master's degree
- Health insurance
Campaign Management Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Senior Manager - R&D
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Master's degree
- Analysis skills
Shift Manager - DC Operations
Larsen & Toubro —Powai, Mumbai, Maharashtra
- Electrical experience
- Presentation skills
- Bachelor's degree
Data Center Technician (DCO), Data Center Operations
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- AWS
- Project management
- Computer networking
DCO Tech 3, BOM NORTH - DCO
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- 12th Pass
- AWS
- Computer networking
2d
Media & Graphics Design Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Diploma
8d
Executive / Senior Executive – Marketplace Operations (Night Shift)
Ergode —Mumbai, Maharashtra
- Night shift
- AI
Quick apply
Manager - R&D (Panel Design)
Schneider Electric —Mumbai, Maharashtra
- Online application
- AutoCAD
- English
- Bachelor's degree
5d
Sales Manager, Mumbai
Flexport —Mumbai, Maharashtra
- Organisational skills
- Communication skills
Quick apply
Technical Specialist
Raghav IT Solution Services OPC Pvt. Ltd —Mumbai, Maharashtra
- ₹5,65,921.20 - ₹6,40,380.23 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick apply

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Performance Analyst

Accenture -
Navi Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Telephony
Microsoft Excel
Customer service
English
Microsoft Office
Performance management
Bachelor's degree
Communication skills

Full job description

Skill required: Performance Management - Employee Data Process Design
Designation: Performance Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? JOB REQUIREMENTS Education Equivalent Any Graduate Experience 3 - 5 years. business experience with similar background Knowledge of MS Office and Excel skills would be a plus Knowledge/Skills Requirements: • Good organizational & prioritisation skills • Analytical and problem-solving skills • Multi-cultural awareness. • Passion for customer service • Team player • Results & detail-oriented • Focus on high data accuracy • Quality driven – in communications and all system transactions • Strong written and verbal skills in English Language Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills Working Conditions Candidate should be willing to work in Rotational and Night shifts.
Roles and Responsibilities: Job Description The Performance Analyst will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities • Read, understand and analyze client process as per the business rules • Serve as the primary subject matter expert for performance management processes, tools, and policies, providing strategic guidance and operational support across the organization • Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions • Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses • Execute the process accurately and timely as a hands-on processor • Escalate issues and seek advice when faced with complex issues/problems • Participate in client conference calls and prepare ‘minutes of meeting’ • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS • Always demonstrate the highest level of customer service • Pay close attention to detail and follow through to resolve any outstanding issues • Goes beyond immediate requests and activities to ensure both own and related tasks are completed • Ensure and maintain the security and confidentiality of client data • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads • Participate in Team building activities • Have customers facing experience & experience of using telephony to speak with clients

Any Graduation

Apply Now

Refine Your Search

call center manager jobs in mumbai maharashtra

Performance Analyst

Business Development-Cooling

Voice Process Executive

Network Management SME

Credit Analyst II

Manager – Production

Account Manager

Business Finance - Senior Associate

Senior Sales Manager

Clinical Senior Program Manager

Campaign Management Specialist

Senior Manager - R&D

Shift Manager - DC Operations

Data Center Technician (DCO), Data Center Operations

DCO Tech 3, BOM NORTH - DCO

Media & Graphics Design Analyst

Executive / Senior Executive – Marketplace Operations (Night Shift)

Manager - R&D (Panel Design)

Sales Manager, Mumbai

Technical Specialist

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