Remote Senior operations engineer Jobs – 132 Open Jobs Today

We are looking for Help Desk Support Engineer
e-Stone Information Technology —Remote
- Full-time
- Remote
- Microsoft Outlook
- Software troubleshooting
- HIPAA
Senior Dev Ops Engineer
Cotiviti —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Software troubleshooting
Senior Way4 Test Engineer
7N —Remote
- Remote
- Azure
- DevOps
- SQL
- Health insurance
Strategic Project Lead - Code
Turing —Remote
- Remote
- Java
- SQL
- Analysis skills
5d
Senior Software Engineer- Application
ST Engineering iDirect —Remote
- Remote
- Azure
- Software troubleshooting
- Engineering
11d
Senior Security Architect & Engineer
7N —Remote
- Remote
- Azure
- Computer Science
- AWS
Linux Infrastructure Engineer (Bare Metal, Storage & AI Factory Infrastructure)
Uvation —Remote
- Remote
- Azure
- DevOps
- AWS
Quick apply
4d
Senior Vmware Technical Trainer
AHEAD —Remote
- Remote
- Azure
- Computer Science
- AWS
- Health insurance
- Paid time off
Senior AI Engineer
Codvo.ai —Remote
- Remote
- Azure
- Computer Science
- Software troubleshooting
Senior AI Engineer I
AxisMaxlife —Remote
- Remote
- AI
Senior Full Stack Engineer - Backend / NestJS
Qrusible —Remote
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- AWS
- JavaScript
- APIs
Quick apply
4h
Principal Engineer, Developer Experience
Allstate —Remote
- Remote
- Management
- Computer Science
- Master's degree
5d
Staff Engineer - Platform Engineering
HighLevel —Remote
- Remote
- APIs
- AI
- SDLC
Sr. Project Manager (UCaaS / CCaaS – Zoom & RingCentral)
UniTriTeam —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Engineer, GRC
Norstella —Remote
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Health insurance
Infrastructure Engineer
WebSenor InfoTech —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Quick apply
11d
Support Engineer (L2) — Developer Track | SaaS Startup
Offshore Launch —Remote
- Full-time
- Remote
- Azure
- English
- JavaScript
- Paid time off
Site Reliability Engineer - India
Zimperium —Remote
- Full-time
- Remote
- Software troubleshooting
- DevOps
- Java
Senior Software Engineer IV - AI/ML
Avalara —Remote
- Remote
- Azure
- Computer Science
- AWS
- Health insurance
- Paid time off
(US) Surgical Video Annotation Program Lead
Codvo.ai —Remote
- Full-time
- Remote
- APIs

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We are looking for Help Desk Support Engineer

e-Stone Information Technology
Remote

Apply Now

Job details

Full-time | Contractual / Temporary

Qualifications

Microsoft Outlook
Software troubleshooting
HIPAA
Windows
DHCP
DNS
Communication skills
PowerShell
Time management
Help desk
VPN

Full job description

Location : Remote

Experience : 4+ Years

Position Overview

The L1/L2 Help Desk Support is responsible for resolving a wide range of support requests—

from basic issues to more advanced workstation, network, and Microsoft 365 troubleshooting. You

will work directly with end users, document work in Autotask, and collaborate with senior

engineers to ensure smooth operations and excellent client experiences.

You should be comfortable resolving the majority of workstation-level issues on your own while

knowing when to escalate more complex items.

Key Responsibilities

Technical Support

 Provide remote help desk support via phone, email, and Autotask ticketing.

 Troubleshoot and resolve:

o Microsoft 365 issues (Outlook, Teams, OneDrive, Exchange Online)

o MFA configuration and account administration

o Windows 10/11 problems (profiles, OS errors, updates, policies)

o Basic macOS support (preferred, not required)o Printers, peripherals, and workstation performance issues

o VPN access issues and basic network connectivity failures

o Browser and common business software issues

 Perform L2 tasks depending on skill level:

o Workstation imaging, provisioning, and domain onboarding

o Group Policy troubleshooting

o Basic server awareness (permissions, shares, simple admin tasks)

o Advanced Microsoft 365 admin tasks (mail flow rules, security settings, etc.)

Processes, Documentation & Tools

 Create detailed, clear documentation for tickets in Autotask.

 Follow standardized onboarding/offboarding checklists.

 Update configurations and passwords in IT Glue / MyGlue.

 Review RMM alerts and perform guided remediation steps.

 Assist with basic monthly maintenance tasks (patch checks, AV alerts, backup

confirmations).

Client Interaction & Professionalism

 Communicate proactively with clients about ticket progress.

 Deliver friendly, patient, professional customer service every time.

 Maintain service-level expectations by managing time and ticket priorities effectively.

 Escalate tickets that require senior engineering support, with clear notes and

troubleshooting steps already completed.

Required Skills & Experience

You don’t need to check every box—but you should be technically competent and eager to grow.

Technical

 1–3+ years supporting end users in an MSP or IT help desk environment.

 Strong Microsoft 365 administration knowledge.

 Proficiency with Windows troubleshooting (hardware and software).

 Understanding of networking fundamentals (DNS, DHCP, IP addressing, VPN).

 Familiarity with RMM tools (Datto/Kaseya preferred).

 Experience using Autotask PSA (preferred).

 Ability to follow structured processes and documentation.

Soft Skills

 Excellent communication (written and verbal).

 Customer service mindset — calm, friendly, and solution-focused.

 Strong time management and task prioritization. Ability to create new processes and supporting documentation.

 Ability to work independently and remotely without constant supervision.

 Willingness to learn new systems, tools, and security technologies.

Preferred (Not Required)

 MSP experience (big plus).

 IT Glue documentation experience.

 Familiarity with EDR tools and modern security stacks.

 Basic PowerShell experience.

 Knowledge of HIPAA, FTC Safeguards, or other compliance frameworks.

Work Environment

 Remote full-time role.

 Hours: 9:00 AM to 5:00 PM CST (Monday–Friday).

 Occasional flexibility may be required for onboarding tasks or scheduled maintenance

windows.

 Team-oriented environment with active collaboration and clear processes

Kindly share your updated resume

[email protected]

Apply Now

Refine Your Search

senior operations engineer jobs in remote

We are looking for Help Desk Support Engineer

Senior Dev Ops Engineer

Senior Way4 Test Engineer

Strategic Project Lead - Code

Senior Software Engineer- Application

Senior Security Architect & Engineer

Linux Infrastructure Engineer (Bare Metal, Storage & AI Factory Infrastructure)

Senior Vmware Technical Trainer

Senior AI Engineer

Senior AI Engineer I

Senior Full Stack Engineer - Backend / NestJS

Principal Engineer, Developer Experience

Staff Engineer - Platform Engineering

Sr. Project Manager (UCaaS / CCaaS – Zoom & RingCentral)

Engineer, GRC

Infrastructure Engineer

Support Engineer (L2) — Developer Track | SaaS Startup

Site Reliability Engineer - India

Senior Software Engineer IV - AI/ML

(US) Surgical Video Annotation Program Lead

I want to receive the latest job alerts for senior operations engineer in remote

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