Gurugram Haryana Customer care voice Jobs – 95 Open Jobs Today

Commercial Leader
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Lead UX Writer
Sprinklr —Gurugram, Haryana
- Full-time
- Writing skills
- AI
- Paid time off
Principal Account Executive, Machine Identity - India
Palo Alto Networks —Delhi, Delhi
- Full-time
- Salesforce
- Communication skills
AI Native Marketing Lead
Shubhashray Housing India —Gurugram, Haryana
- Full-time
- AI
Quick apply
Principal Architect
Palo Alto Networks —Delhi, Delhi
- Full-time
- Up to 50% travel
- Product management
- Computer networking
Senior Developer Microsoft Dynamics CE
Hollister Global Business Services India Private L —Gurugram, Haryana
- Azure
- Microsoft Outlook
- Computer Science
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
Quick apply
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Lead UX Writer
Sprinklr —Gurugram, Haryana
Comfort using modern product design and collaboration tools, including Figma, FigJam, Figma Dev Mode, design systems, prototyping tools, Jira, Confluence, and…
CRM Content Manager
Habuild Healthtech Private Limited —Gurugram, Haryana
This role goes beyond writing microcopy—you'll design user journeys, lifecycle communication, and engagement strategies that improve activation, retention,…
Quick apply

I want to receive the latest job alerts for customer care voice in gurugram haryana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care voice jobs near gurugram haryana

Account Executive jobs in Delhi, Delhi

User Experience Designer jobs in Gurugram, Haryana

Digital Marketer jobs in Agarpara, Kolkata, West Bengal

Digital Marketer jobs in Mota Varachha, Surat, Gujarat

Digital Marketer jobs in Bara Bazar, Kolkata, West Bengal

Offshore Marketer jobs in Mohali, Punjab

Digital Marketer jobs in Pallikaranai, Chennai, Tamil Nadu

Digital Marketer jobs in Shivane, Pune, Maharashtra

Digital Marketer jobs in Varthur, Bengaluru, Karnataka

Digital Marketer jobs in Banjara Hills, Hyderabad, Telangana

Senior Customer Support Representative jobs in Kompally, Hyderabad, Telangana

Blinkit , Customer Support Work From Home jobs in Pune, Maharashtra

It Support jobs in Kochi, Kerala

Senior Customer Support Representative jobs in Dommasandra, Bengaluru, Karnataka

Customer Service Work From Home jobs in Kerala

Chat Support , Work From Home jobs in Lucknow, Uttar Pradesh

Customer Care Specialist jobs in Kolkata, West Bengal

Onboarding Specialist jobs in Bengaluru, Karnataka

Customer Care Specialist jobs in Chennai, Tamil Nadu

Customer Care Specialist jobs in Gachibowli, Hyderabad, Telangana

Commercial Leader

Lenskart Solutions -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Procurement
Engineering
M.Eng
Master's degree
Bachelor's degree
Data science
AI
MBA
Leadership

Full job description

Gurgaon Full-Time Mid-level

About this role

Mission Brief: Build Lenskart's Commercial Engine

This is a high-impact leadership role focused on transforming how Lenskart buys, negotiates, and manages every rupee of external spend across manufacturing, retail, and corporate categories. You will be the architect of a tech-led, AI-first commercial function that turns procurement from a cost center into a structural margin and growth lever.

Lenskart spends across hundreds of categories, thousands of suppliers, and multiple geographies and that footprint is compounding as we scale globally. Your mission is to build the systems, frameworks, and team that convert this spend into a durable competitive advantage: delivering step-change cost savings while making procurement faster, more transparent, and more intelligent than anyone else in the industry.

This is your canvas to define what modern commercial leadership looks like and to build something that outlasts you.

Core Mandate: Commercial Transformation & Value Creation

1. Commercial Intelligence Platform (The Builder's Focus)

Platform Visionary: Own the strategic vision and rollout of Lenskart's commercial intelligence stack — should-cost models, spend analytics, supplier scorecards, e-sourcing, contract lifecycle, and AI-assisted negotiation insights — moving procurement from spreadsheets and email threads to a real-time decision engine.
into actionable specifications for Tech, Data Science, and Finance Systems teams. Drive enterprise-grade ERP, S2P, and analytics adoption across the function.
Systems Design Ownership: Define the logic for category strategies, approval workflows, vendor risk scoring, and exception-based management — so that the majority of routine decisions are system-guided and only true exceptions reach human review.
AI-First Operating Model: Embed AI and ML into every layer of the function — supplier discovery, price prediction, contract intelligence, negotiation playbooks. Set the bar for what an AI-native procurement org looks like.

2. Strategic Sourcing & P&L Impact (The Business Focus)

Margin Impact: Directly influence gross margin and EBITDA through strategic sourcing, negotiations, demand consolidation, and value engineering across manufacturing inputs, retail spend (store CapEx and OpEx, marketing, logistics), and corporate categories.
Year-on-Year P&L Delivery: Own and deliver structural year-on-year Store EBITDA cost savings benchmarked to the best in the industry — step-change, not incremental.
Should-Cost & TCO Discipline: Make should-cost, total-cost-of-ownership, and value engineering the default lens for every major category decision — embedded in tools and workflows, not one-off exercises.
Supplier Ecosystem: Build a supplier base optimized for cost, quality, speed, and resilience. Drive localization, alternate sourcing, and dual-sourcing strategies to de-risk global supply volatility.
Strategic Buying: Transition the team from tactical PO-pushing to strategic oversight — system-generated demand signals, dynamic category playbooks, and contracts linked to real-time business KPIs.
Negotiation Excellence: Be the commercial sharpshooter at the table for the highest-stakes negotiations — and build a team that negotiates with the same rigor.

3. Cross-Functional Leadership & Adoption

Change Agent: Lead the cultural and technical adoption of the new commercial platform across Finance, Supply Chain, Manufacturing, Retail, and Marketing. Enforce a data-driven, evidence-led decision-making culture and challenge entrenched ways of working.
Commercial Voice: Be the commercial conscience in planning, budgeting, and capital allocation forums. Bring rigor to make-vs-buy, vendor selection, and CapEx decisions across the business.
Team Building: Build, mentor, and develop a high-performing commercial team spanning category leaders, sourcing analysts, and platform owners — and create the next generation of commercial leaders for the industry.

The Essentials:

Experience: Proven leadership in procurement, strategic sourcing, or commercial roles, with proven ownership of end-to-end procurement across manufacturing, retail, and corporate spend. Exposure to global or multi-country sourcing is a strong plus.
Commercial Track Record: Proven history of delivering breakthrough — not incremental — cost savings through strategic sourcing, negotiation, and value engineering at scale. Consistent year-on-year P&L impact, benchmarked against the best in the industry.
Negotiation Mastery: Track record of leading complex, high-stakes negotiations and building negotiation discipline into the broader team.
Tech & AI Acumen: Familiarity with enterprise procurement platforms and an open, curious mindset toward leveraging data, ML, and AI in commercial decision-making. A willingness to learn and partner with tech teams matters more than deep technical expertise.
Education: Bachelor's or Master's degree in Engineering, Supply Chain, Operations, or a quantitative field; MBA preferred.

The Mindset:

Systems & Product Thinking: You see procurement as a product to be built, not a queue to be cleared. You're as comfortable specifying a sourcing platform with engineers as you are negotiating with a Tier-1 supplier.
Analytical Rigor & Speed: You thrive on spend data, supplier benchmarks, and cost models. You move at the pace of a high-growth tech company — fast, decisive, willing to ship a V1 and improve it.
Transformational Leadership: You're a compelling commercial voice — capable of driving change across functions, securing alignment from CXOs to category managers, and developing the next generation of commercial talent.
Hands-On & Outcome-Driven: You don't outsource the hard parts. You're in the room for the toughest negotiations, the messiest data, and the most stuck stakeholders — and you deliver outcomes, not decks.
Tech-First & AI-First Operator: You default to automation, data, and intelligent systems. You believe the next generation of commercial leaders will be defined by how well they harness AI and you're already building that way.

added by the job poster

Commute to this job’s location
Working in an onsite setting

Details

Job Type

Full-Time

Experience

Mid-level

Refine Your Search

customer care voice jobs in gurugram haryana

Commercial Leader

Lead UX Writer

Principal Account Executive, Machine Identity - India

AI Native Marketing Lead

Principal Architect

Senior Developer Microsoft Dynamics CE

Process Associate- Customer Care

Sr. Associate - Customer Care - Voice 5B

Sr. Associate - Customer Care - Blended 5B

Specialist - Customer Care - Voice 4A

More jobs to discover

I want to receive the latest job alerts for customer care voice in gurugram haryana

Related Searches

Explore jobs in more locations

About this role

Details

Jobseeker tools

Employer Tools

Browse

Stay Connected