Gurugram Haryana Customer care voice Jobs – 84 Open Jobs Today

Senior Developer Microsoft Dynamics CE
Hollister Global Business Services India Private L —Gurugram, Haryana
- Azure
- Microsoft Outlook
- Computer Science
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
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Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
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Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
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Senior Developer Microsoft Dynamics CE

Hollister Global Business Services India Private L -
Gurugram, Haryana

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Job details

Qualifications

BCS
Authentication
Power BI
Azure
Microsoft Outlook
Computer Science
CSS
Web development
XML
Customer service
C#
Microsoft Dynamics 365
.NET
WCF
Analysis skills
Bachelor's degree
JavaScript
Mentoring
SharePoint
Software development
APIs
UI
JSON
Communication skills
HTML
Information Technology

Full job description

We Make Life More Rewarding and Dignified

Location: Gurgaon
Department: IT

Hollister Incorporated is a global medical device company with a 100+ year history deeply rooted in Our Mission of making life more rewarding and dignified for those who use our products and services. Working here means having every opportunity to achieve your goals – and to help others achieve theirs, too.

A pioneer in advancing Ostomy Care, Continence Care, and Critical Care, with solutions that serve our loyal end-users with integrity, we are proud to deliver a global impact: thousands of Associates in more than twenty countries manufacturing products on three continents and serving customers in eighty countries. As good stewards, we are progressing the company into the next hundred years with a spirit of innovation.

As a Microsoft Dynamics 365 CE Developer, you will design, develop, test, and deploy customized solutions to meet client requirements. Your responsibilities will include, working with the rest of the Dynamics Platform team, to manage the entire lifecycle of the Dynamics 365 solution, from initial design and configuration of new solutions to deployment and ongoing support. You will work closely with other Dynamics Platform team, ensuring that business transformation initiatives are executed efficiently and effectively, with a strong focus on maintaining the current system as well as delivering new solutions on time and to the highest quality standards.

Key components of role include:

Design and Development: Design, develop, and implement solutions using Dynamics 365 CE, including customizations, plugins, workflows, and integrations.
Collaboration: Work closely with cross-functional teams, including developers, architects, and business stakeholders, to gather requirements and deliver solutions that meet business needs.
Documentation: Create and maintain comprehensive documentation, including design specifications, test plans, and operational procedures.
Best Practice and Code Standard: Ensure best practice is followed at all times including the adherence of code standard.
Troubleshooting and Support: Provide ongoing support and troubleshooting for Dynamics 365 CE solutions, ensuring high availability and performance.
System Integration: Partner with other team member to ensure the Microsoft Dynamics solutions used across the business have seamless data flow and communication.

Responsibilities:

Solution Design and Development:

- Technical Design: Create technical architecture, authentication, and authorization strategies. Design solution components including entities, workflows, business rules, and plugins.
- Development: Write code to implement custom business logic, develop plugins, and custom workflow activities to automate processes and create new functionalities.
- Testing and Deployment: Conduct thorough testing to ensure solutions meet requirements and are free of defects. Deploy solutions to production environments and provide post-deployment support.

Integration and Data Migration:

- System Integration: Integrate Dynamics 365 CE with other systems such as F&SCM, and third-party applications to ensure seamless data flow and functionality.
- Data Management: Partner with Data Engineer, Technical Architect etc to facilitate data management, ensuring data integrity and consistency.

System Customization and Configuration:

- Customization: Customize Dynamics 365 CE to align with organizational processes, policies, and branding. This includes modifying forms, views, and dashboards to meet specific business needs.
- Configuration: Configure system settings, security roles, and business units to ensure proper access control and data segregation.

Web Resources and User Interface Customization:

- Web Resources: Create web resources such as HTML, JavaScript, and CSS files to add custom functionality to the Dynamics 365 CE user interface. Develop custom buttons, forms, and charts to enhance user experience.
- UI Customization: Customize forms and views to tailor them to business needs. Implement client-side scripting to add dynamic behaviour to forms and improve user interaction.

External System Integration:

- Integration with Platforms: Integrate Dynamics 365 CE with platforms like Outlook, SharePoint, and Power BI to enhance functionality and provide a unified experience.
- API Development: Develop and consume APIs to facilitate communication between Dynamics 365 CE and external systems. Implement data synchronization and real-time data exchange.

Essential Functions of the Role**:

A strong applied knowledge of Microsoft Power Platform services, including in-depth understanding of its capabilities, boundaries, and constraints
An applied knowledge of authentication, security, and application lifecycle management (ALM) practices for the Microsoft Power Platform
An applied knowledge of Microsoft Power Platform developer tools including Power Platform CLI as part of the developer workflow
Able to work independently; manage change and adapt approach in an evolving situation.
Team-player with the ability to work within a collaborative environment assuming the voice of diligence and influencing without authority.
Ability to collaborate with global cross-functional teams and stakeholders.
Strong problem solving and analytical skills

Work Experience Requirements

Number of Overall Years Necessary: 5-8
5+ years of experience in implementing, customizing, configuring, deploying codes and managing Dynamics 365 CE solutions
Deep understanding of Dynamics 365 CE modules and functionalities.
Strong knowledge of Dynamics 365 CE customizations, plugins, workflows, and integrations
Design & Development experience in Dynamics CE including Customer Service
Proven experience with Azure services and cloud-based solutions.
Strong background in software development and architecture.
Experience in managing Azure based integration components
Strong communication skills to convey technical concepts to non-technical stakeholders
Experience in leading and mentoring technical teams and providing guidance and support to junior team members.

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Education Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Microsoft Certified: Power Platform Developer Associate
Other relevant Microsoft certifications

Specialized Skills/Technical Knowledge:

Strong knowledge of .NET Framework including WCF\ Web API experience
Power Platform development (Power Apps Portals, Model-Driven / Canvas Apps), Dataverse, Power Automate.
Deep technical knowledge of Web development, HTML, CSS, JSON, XML, and Javascript
Strong C#, AL (Application Language) and OOPs concepts
Deep understanding of Dataverse code components including plug-ins and Custom APIs
Working knowledge of Dataverse Web API and OAuth
Azure Key Vault and Microsoft Entra ID service principals
Azure DevOps to manage development, testing and deployment processes
Code and Data release management/deployment to different environments, including Production.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34820

Apply Now

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customer care voice jobs in gurugram haryana

Senior Developer Microsoft Dynamics CE

Process Associate- Customer Care

Sr. Associate - Customer Care - Voice 5B

Sr. Associate - Customer Care - Blended 5B

Specialist - Customer Care - Voice 4A

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