Chennai Tamil Nadu Senior manager banking Jobs – 146 Open Jobs Today

Sr Service Delivery Manager (DPO)
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Master's degree
2d
Application Development Senior Manager Banking Operations - Senior Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- AI
7d
Senior Manager, Application Support & Data Platforms
Citi —Chennai, Tamil Nadu
- Weekend availability
- Management
- Master's degree
- Project management
Senior Engineering Manager - Regulatory Reporting
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- DevOps
- Java
9d
Business Development Manager - (Emerging corporate)
Unidos Technology —Chennai, Tamil Nadu
- ₹3,00,000 - ₹5,50,000 a year
- Sales
- Customer service
- Business development
Quick apply
1d
Senior Treasury Risk Manager
AtkinsRéalis —Chennai, Tamil Nadu
- Full-time
- English
- Analysis skills
- Project management
BCM-Temenos Data Migration Developer-Senior
EY —Chennai, Tamil Nadu
- Oracle
- Java
- Master's degree
- Health insurance
Process Lead - Accounts Payable
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
- Paid sick time
8d
Sr. Business Analyst -India -Chennai (FTE Only)
Photon —Chennai, Tamil Nadu
- SQL
- Analysis skills
- APIs
Product Mgmt Lead Analyst- C13
Citi —Chennai, Tamil Nadu
- Full-time
- Customer service
- Master's degree
- Analysis skills
Sr. Account Executive - BFSI
Microsoft —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
1d
Banking Advisory Senior Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Finance
- Agile
- Business Administration
Technical Project Manager
Tagit —Chennai, Tamil Nadu
- Full-time
- PMP
- Analysis skills
- Project management
Banking Advisory Specialist
Accenture —Chennai, Tamil Nadu
- Full-time
- Accounting
- Agile
- Banking
Specialist,Country Regulatory Reporting
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid sick time
1d
Engineering Manager
Corpay —Chennai, Tamil Nadu
- Full-time
- Management
- Computer Science
- DevOps
- Health insurance
- Paid time off
Assistant Manager - Profee
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Customer service
- Research
7d
Software Engineering Manager - Java Full Stack - Open Banking
U.S. Bank National Association —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Java
Engineering Manager
Valor PayTech —Chennai, Tamil Nadu
- Full-time
- Azure
- Management
- Computer Science
Business Development Manager (BDM)
Xerago E-Biz Service —Perungudi, Chennai, Tamil Nadu
- Full-time
- Sales
- Business development
- Computer networking
Quick apply

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Sr Service Delivery Manager (DPO)

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 days ago

Qualifications

Underwriting
Customer service
Call center experience
English
Master's degree
Bachelor's degree
Mortgage servicing
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The role is accountable for operational delivery, client governance, performance improvement, people leadership, and service excellence across multiple teams and Lines of Business. The incumbent will also lead and govern teams comprising certified advisors, ensuring appropriate operational support, regulatory awareness, adherence to client expectations, and consistent customer outcomes. This is an operations management role and does not include site lead responsibilities

Key Responsibilities

Operational Leadership

Lead operational delivery across multiple teams, Managers, Assistant Managers, Team Leaders and frontline advisors.
Drive achievement of SLAs, KPIs, quality standards, productivity goals and customer experience outcomes.
Provide strategic direction for daily, weekly and monthly performance management across assigned banking operations.
Partner with WFM, Quality, Training, HR and support teams to ensure stable delivery and effective resource utilization.
Ensure operating rhythm, governance cadence and action planning are consistently maintained.

Certified Advisor Governance

Lead teams that include certified advisors supporting regulated banking customer interactions.
Ensure certified users are effectively deployed, supported, tracked and governed in line with client and regulatory expectations.
Partner with training, quality and operational leaders to maintain readiness, knowledge reinforcement and adherence for certified advisor groups.
Drive visibility of capacity, utilization, certification status and operational allocation during governance discussions.
Promote a culture of responsible customer interaction, accuracy, compliance awareness and customer-first decision making.

Client and Stakeholder Management

Act as the senior operations point of contact for client discussions, governance forums and business reviews.
Present performance insights, operational risks, improvement plans and progress updates to internal and external stakeholders.
Collaborate with client teams and internal leadership to support business priorities, change initiatives and operational stability.
Manage senior-level escalations and ensure timely resolution with clear ownership and follow-through.

Performance, Quality and Continuous Improvement

Review operational trends and implement corrective actions to improve service, quality, productivity and customer outcomes.
Lead root cause analysis for performance gaps, complaints, escalations, audit observations and process deviations.
Drive continuous improvement initiatives, digital adoption and process discipline across the operation.
Ensure adherence to organizational standards, client requirements, compliance expectations and internal governance protocols.

People Leadership and Talent Development

Mentor and develop Managers, Assistant Managers and Team Leaders to strengthen leadership capability.
Build succession plans and support career development for high-potential operations talent.
Drive engagement, retention, recognition and coaching frameworks across assigned teams.

Create a high-performance culture built on accountability, collaboration, discipline and service excellence.

Skill Requirements

Education Bachelor's degree required; Master's degree preferred.

Experience Minimum 14+ years of experience in BPO / contact centre operations, preferably within banking, financial services or regulated customer service environments. Minimum 6+ years in a senior operations leadership role managing large teams.

Domain Exposure Experience leading banking contact centre operations is preferred. Exposure to regulated advisory environments, experience in mortgages, mortgage servicing or mortgage underwriting will be a strong advantage

Skills Strong operations leadership, analytical thinking, stakeholder management, governance, escalation management, coaching and decision-making skills.

Language Strong verbal and written English communication skills

Other Requirements
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Refine Your Search

senior manager banking jobs in chennai tamil nadu

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