Delhi Delhi Server engineer Jobs – 105 Open Jobs Today

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Application Support Lead

Phygital Insights -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Jira
CI/CD
Incident management
Kanban
DevOps
AWS
Continuous integration
Splunk
Scripting
APIs
Agile
Application support
Communication skills
Debugging

Full job description

Full time

Work From Office

This Position is Currently Open

Department / Category:

Team Lead

Listed on Jul 25, 2025

Work Location:

New Delhi

Bangalore

Hyderabad

Job Descritpion of Application Support Lead

8+ Years Relevant Experience

We are seeking an experienced Application Support Lead with over 8 years of hands-on expertise in production support, incident management, and performance monitoring. The ideal candidate should possess strong problem-solving capabilities, leadership qualities, and a deep understanding of modern monitoring and alerting tools, API troubleshooting, and SLA/KPI compliance. You will lead a team of support engineers, ensuring the stability, performance, and reliability of production systems.

Key Responsibilities:

Lead and coordinate day-to-day application support activities for production environments.
Use tools like Postman to troubleshoot API/web page issues and understand HTTP response codes (2xx, 3xx, 4xx, 5xx).
Leverage monitoring/reporting tools such as Grafana, Coralogix, Datadog for system performance and health checks.
Analyze and optimize key business performance indicators (KPIs) and service level metrics.
Collect and analyze performance data to perform root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
Drive incident resolution and ensure SLA adherence with proper documentation and tracking.
Train new team members, set clear expectations on SOPs/SLAs, and perform regular knowledge-sharing sessions.
Proactively identify and suggest process improvements or automation opportunities.
Collaborate with cross-functional teams and stakeholders to resolve issues and implement improvements.
Maintain a clear view of personal and team priorities and tasks; manage a 3–5 member team effectively.
Participate in Agile ceremonies and provide support documentation and backlog grooming when needed.

Required Skills & Qualifications:

8+ years of experience in application/production support and leading support teams.
Hands-on experience with Postman and API troubleshooting.
Familiarity with HTTP status codes and common server error diagnostics.
Proficiency in tools such as Grafana, Datadog, Coralogix, or similar.
Strong troubleshooting, debugging, and performance-tuning abilities.
Experience in incident management, change control processes, and technical documentation.
Strong leadership, organizational, and communication skills.
Ability to function both independently and collaboratively in a fast-paced environment.

Good to Have:

Experience with automation scripting/tools to reduce manual effort.
Working knowledge of AWS cloud services, including alert configuration and tracing in APM/log aggregation tools (e.g., ELK, Splunk).
Familiarity with Agile methodologies, Kanban, and JIRA.
Understanding of CI/CD pipelines and DevOps culture.

Required Skills for Application Support Lead Job

postman
Grafana
Coralogix
Datadog

Our Hiring Process

Screening (HR Round)
Technical Round 1
Technical Round 2
Final HR Round

Apply Now

Refine Your Search

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Job Descritpion of Application Support Lead

8+ Years Relevant Experience

Key Responsibilities:

Required Skills & Qualifications:

Good to Have:

Required Skills for Application Support Lead Job

Our Hiring Process

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