Luhari Ghaziabad Uttar Pradesh It support specialist Jobs – 115 Open Jobs Today

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹75,000 - ₹1,10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
13h
Sr.IT Network Administrator
SUPER E FACTORY DEPOT —Noida, Uttar Pradesh
- Azure
- Computer Science
- Windows
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System/Network Administrator
Yug Technologies —Noida, Uttar Pradesh
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Outlook
- Business development
- Bachelor's degree
Quick apply
10d
Project Technical Support-III
Amity University —Noida, Uttar Pradesh
- ₹28,000 a month
- Email
- Computer Science
- Master's degree
- Bachelor's degree
Desktop Support Engineer
ITMantra —Noida, Uttar Pradesh
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Service Desk Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Leadership
3d
Technology - Senior Analyst-Application Development-Technical Support Engineering
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Desktop Field Support Engineer L1
Guidesols Infosolutions Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 a month
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
- Health insurance
Quick apply
14d
Helpdesk Senior Associate
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Windows
Apprenticeship – Technical Support
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Helpdesk Senior Associate-ITSM
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
System Engineer/Network Administrator (Windows & VMware)
BonusHub Digital Solutions —Noida, Uttar Pradesh
- Windows
- Master's degree
- Bachelor's degree
Service Desk Analyst
Azeus Group of Companies —Noida, Uttar Pradesh
- Weekend availability
- English
- Bachelor's degree
Cloud Linux System Administrator
Eglogics Softech —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- AWS
- Scripting
Admin & IT Support
BetterDrones —Noida Sector 62, Noida, Uttar Pradesh
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Health insurance
Quick apply
Helpdesk Senior Associate - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
CCTV Engineer/ Technician/ IT technician / Data Networking Engineer
JBR ELECTRONICS (www.jbrelectronics.com) —Vasundhra, Ghaziabad, Uttar Pradesh
- ₹20,000 - ₹30,000 a month
- Full-time
- Schematics
- System design
- In-person
Quick apply
Sr Technical Lead (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Java
- JavaScript
- Scripting
2d
Senior Lead HR Systems Administrator - Workday
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Product management
- Human resources
- Work from home

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TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹75,000 - ₹1,10,000 a month
13 hours ago

Qualifications

Microsoft Excel
Software troubleshooting
Technical support
Microsoft Office
Performance management
Analysis skills
Computer hardware
IT support
Computer networking
Leadership
Communication skills

Full job description

Technical Team Leader – IT Products & Technical Support

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 5 Years
Employment Type: Full-time
Department: Technical Operations

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for a highly motivated and technically strong Technical Team Leader to join our growing operations team at our Sector 136, Noida location.

The ideal candidate should have strong hands-on experience in technical support, printers, antivirus solutions, computer hardware/software, troubleshooting, and IT products, along with proven experience in team handling and performance management.

If you are a technically skilled professional who enjoys solving complex customer issues, mentoring teams, and driving operational performance, this opportunity is for you.

Job Summary

As a Technical Team Leader, you will be responsible for leading a team of technical support professionals and ensuring the timely and effective resolution of customer and technical issues.

You will act as the key link between the technical team, management, sales, and customers. The role requires a combination of technical expertise, leadership skills, customer-handling ability, and operational discipline.

Key ResponsibilitiesTechnical Support & Troubleshooting

Lead a team handling technical support for printers, antivirus, software, hardware, and other IT products.
Provide technical guidance and assistance to team members for complex issues.
Troubleshoot printer hardware, software, connectivity, installation, configuration, and driver-related issues.
Handle antivirus installation, configuration, update, compatibility, and troubleshooting issues.
Diagnose computer hardware/software and peripheral-related problems.
Ensure technical queries and customer complaints are resolved within defined SLAs.
Take ownership of critical technical escalations and ensure timely resolution.
Identify recurring issues and recommend corrective and preventive solutions.
Maintain and update technical troubleshooting guides, FAQs, and SOPs.

Team Management

Manage, mentor, coach, and motivate a team of technical support executives.
Monitor daily team performance and ensure achievement of operational KPIs.
Conduct regular team briefings, coaching sessions, and performance reviews.
Identify individual performance gaps and implement improvement plans.
Ensure proper allocation and distribution of workload within the team.
Maintain team discipline, attendance, productivity, and process adherence.
Support new employees during onboarding, training, and nesting.
Build a positive, collaborative, and customer-focused team environment.

Quality & Operations

Monitor technical interactions to ensure adherence to quality standards.
Track key metrics including AHT, SLA, FCR, CSAT, productivity, resolution rate, and quality scores.
Prepare daily/weekly/monthly performance reports and share insights with management.
Ensure compliance with company policies, technical processes, and service standards.
Coordinate with Sales, Operations, Quality, and other departments for effective issue resolution.
Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.

Customer & Escalation Management

Handle high-priority customer complaints and technical escalations.
Communicate technical solutions clearly to customers and internal stakeholders.
Ensure a professional and customer-centric approach in all interactions.
Follow up on unresolved issues until complete closure.
Maintain strong customer relationships through timely and effective support.

Required Qualifications & Experience

Minimum 5 years of relevant experience in Technical Support / IT Support / Technical Operations.
Minimum 1–2 years of experience in a Team Leader or supervisory role preferred.
Strong hands-on experience with printers and printer troubleshooting.
Good knowledge of antivirus software, computer hardware, operating systems, software, peripherals, and basic networking.
Experience handling technical escalations and customer complaints.
Proven ability to manage, coach, and motivate a technical support team.
Strong knowledge of operational KPIs and performance management.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Good knowledge of MS Office, particularly Excel and reporting tools.
Willingness to work in rotational/US shifts if required.

Preferred Skills

Strong technical troubleshooting skills.
Excellent team-management and leadership abilities.
Customer-focused approach.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced environment.
Strong interpersonal and communication skills.
Ability to train and develop technical support executives.
Good understanding of SLA-driven support operations.
Strong ownership and accountability.

Key Performance Indicators

The Technical Team Leader will be responsible for maintaining and improving:

First Call/First Contact Resolution (FCR)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
SLA Adherence
Technical Resolution Rate
Quality Scores
Team Productivity
Escalation Resolution
Attendance & Schedule Adherence
Customer Complaint Resolution
Process Compliance

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing organization.
Leadership role with direct team-management responsibilities.
Exposure to a wide range of IT products and technical solutions.
Professional and performance-driven work culture.
Career growth and development opportunities.
Opportunity to lead, mentor, and develop a high-performing technical team

Pay: ₹75,000.00 - ₹110,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in luhari ghaziabad uttar pradesh

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

Sr.IT Network Administrator

System/Network Administrator

Project Technical Support-III

Desktop Support Engineer

System Administrator

Service Desk Lead

Technology - Senior Analyst-Application Development-Technical Support Engineering

Desktop Field Support Engineer L1

Helpdesk Senior Associate

Apprenticeship – Technical Support

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System Engineer/Network Administrator (Windows & VMware)

Service Desk Analyst

Cloud Linux System Administrator

Admin & IT Support

Helpdesk Senior Associate - ITIL

CCTV Engineer/ Technician/ IT technician / Data Networking Engineer

Sr Technical Lead (Support & Operations)

Senior Lead HR Systems Administrator - Workday

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