South West District Delhi Reliability & maintenance engineer, rme coordinator Jobs – 114 Open Jobs Today

Contact Center Telephony Engineer – NICE CXone
Alight —Gurugram, Haryana
- Computer Science
- Bachelor's degree
- Computer networking
Senior Snowflake Data Engineer
EPAM Systems, Inc. —Gurugram, Haryana
- Azure
- SQL
- AWS
- Health insurance
- Paid time off
WoW - Software Engineer, AVP
National Westminster Bank PLC —Gurugram, Haryana
- ₹55,480 - ₹83,220 a year
- Full-time
- Java
- AWS
- JavaScript
4d
Server Assembly Engineer – Data Center
ViewPixel India —Dwarka, Delhi, Delhi
- ₹20,000 - ₹40,000 a month
- Full-time
- Assembly
- Electrical experience
- Bachelor's degree
Quick apply
Assistant Forward Deployment Data Engineer
Rhombus Power —Delhi, Delhi
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
Senior System Engineer
7N —Gurugram, Haryana
- Azure
- AWS
- JavaScript
Data Engineer (SQL, PySpark, Snowflake, DBT, Redshift) - AVP/VP
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Databases
- SQL
- AWS
AI Engineer
FinThrive —Gurugram, Haryana
- Azure
- Computer Science
- DevOps
- Health insurance
Quick apply
Infra Tech Support Practitioner
Accenture —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Computer networking
Custom Software Engineer
Accenture —Gurugram, Haryana
- Full-time
- Software troubleshooting
- APIs
- Agile
6d
Insurance Data Engineering - Data Engineer
Kohlberg Kravis Roberts & Co. —Gurugram, Haryana
- Email
- Databases
- SQL
- AWS
WoW - Software Engineer
National Westminster Bank PLC —Gurugram, Haryana
- ₹55,480 - ₹83,220 a year
- Full-time
- Java
- AWS
- JavaScript
4d
Web Scraping Lead - Global Team (India)
YipitData —Gurugram, Haryana
- Remote
- APIs
- Leadership
- Communication skills
- Flexible schedule
7d
Officer, Numeracy
Room to Read —Delhi, Delhi
- Full-time
- Master's degree
- Education
- Travel
- Health insurance
Software Development Engineer, Payroll Tech
ADCI - Delhi —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- Software development
Senior Developer
Makse Group —Gurugram, Haryana
- Full-time
- Computer Science
- Databases
- SQL
Senior Systems Engineer - GCP
EPAM Systems, Inc. —Gurugram, Haryana
- DevOps
- Health insurance
- Paid time off
Electrical Engineer
YA EV Technology Pvt. Ltd. —Gurugram, Haryana
- ₹15,000 - ₹25,000 a month
- Full-time
- AutoCAD
- Electrical experience
- Bachelor's degree
Quick apply
Software Development Engineer II, Amazon Pay Credit and Lending
ADCI - Haryana —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- Software development
2d
Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice
EPAM Systems, Inc. —Gurugram, Haryana
- Salesforce
- Java
- AWS
- Health insurance
- Paid time off

I want to receive the latest job alerts for reliability & maintenance engineer, rme coordinator in south west district delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reliability & maintenance engineer, rme coordinator jobs near south west district delhi

Contact Center Engineer jobs in Noida, Uttar Pradesh

Software Engineer jobs in Gurugram, Haryana

Data Engineer jobs in Gurugram, Haryana

Contact Center Engineer jobs in Remote

Contact Center Engineer jobs in Thane, Maharashtra

Contact Center Engineer jobs in Jp Nagar, Bengaluru, Karnataka

Contact Number jobs in Haryana

Global Capability Center jobs in Bengaluru, Karnataka

Generative Ai Engineer jobs in Hyderabad, Telangana

Fresher Software Engineer jobs in Pune, Maharashtra

Software Engineer jobs in Narela, Delhi, Delhi

Software Engineer jobs in Dehradun City, Dehradun, Uttarakhand

Software Engineer jobs in Pune Cantt East, Pune, Maharashtra

Embedded Engineer jobs in Kochi, Kerala

Walkin Interview , Software Testing Fresher jobs in Bengaluru, Karnataka

Fresher Software Developer jobs in Coimbatore, Tamil Nadu

Software Engineer jobs in Fort, Mumbai, Maharashtra

Food Nutrition, Assistant Professor jobs in Chennai, Tamil Nadu

Assistant Professor, Economics jobs in Delhi, Delhi

Assistant Vice President jobs in Delhi, Delhi

Contact Center Telephony Engineer – NICE CXone

Alight -
Gurugram, Haryana

Apply Now

Job details

Qualifications

BCS
Telephony
Computer Science
XML
Call center experience
Enterprise Software
SOAP
IVR
VoIP
Bachelor's degree
Computer networking
APIs
Web services
SaaS
Communication skills

Full job description

Alight unlocks enterprise growth for the world’s most influential organizations through future‑ready human capital and business solutions. With industry‑leading data, deep operational expertise, and cloud‑optimized services, we elevate employee experience and modernize business operations. Our 15,000 colleagues support thousands of clients and over 30 million employees and dependents across 180 countries. Learn more at alight.com.

We are seeking a skilled Contact Center Telephony Engineer (NICE CXone) to support and enhance the telephony and contact center technologies for Alight’s Retiree Health Solutions business. This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi‑platform environment.

The engineer will play a key role in maintaining existing telephony systems while supporting the migration to a modern NICE CXone Omni‑Channel Contact Center platform.

Key Responsibilities

Operational Support & Maintenance

Provide day‑to‑day operational support for Omni‑Channel Contact Center systems, including:
- NICE CXone IP Contact Center
- NICE IEX Workforce Management
- CTI integrations such as Agent for Dynamics CRM
- Contact center analytics and reporting systems
Troubleshoot, document, and resolve telephony and contact center issues across a complex multi‑vendor environment.
Ensure service continuity, monitor system health, and escalate issues as needed.

Solution Design & Implementation

Design and implement Omni‑Media routing strategies, call flows, and IVR scripts using NICE CXone capabilities.
Develop and manage integrations between Contact Center platforms and enterprise systems—including Microsoft Dynamics CRM, corporate back‑office systems, and network infrastructure.
Participate in major telephony transformation initiatives, including migration to NICE CXone.

Reporting & Analytics

Build, automate, and maintain dashboards and reports for key performance indicators (e.g., dropped calls, abandoned rates, wait times).
Support ad-hoc reporting & analysis requests from Contact Center leadership teams.

Stakeholder Engagement

Work closely with business teams to gather requirements and translate them into functional and technical specifications.
Manage telephony pipeline requests, ensuring timely delivery within project and operational timelines.
Maintain strong working relationships with NICE CXone support teams and internal technology groups.

Documentation & Continuous Improvement

Maintain accurate documentation of the “as‑built” telephony architecture and configurations.
Continuously evaluate system performance and recommend improvements to enhance efficiency, reliability, and customer experience.

Required Competencies & Experience

2+ years supporting Contact Center/Call Center environments.
1+ years managing NICE CXone or other NICE contact center technologies; experience with new solution deployments a strong plus.
Solid understanding of call flow design, IVR development, and routing strategies.
Proficient with Web Services, including SOAP, XML, APIs, HTTP, and Regular Expressions.
Strong knowledge of:
- SaaS platforms
- Networking & internet technologies
- CRM, WFM, PBX, ACD, CTI, VoIP
- NICE Monitoring and IEX WFM (preferred)
Demonstrated ability to meet SLAs and manage support processes in a high‑availability environment.
Excellent communication skills and ability to collaborate across business and technical teams.
Self‑starter with strong time‑management skills and the ability to manage multiple tasks independently.
Bachelor’s degree in Computer Science, CIS, or related field—or equivalent experience.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Apply Now

Refine Your Search

reliability & maintenance engineer, rme coordinator jobs in south west district delhi

Contact Center Telephony Engineer – NICE CXone

Senior Snowflake Data Engineer

WoW - Software Engineer, AVP

Server Assembly Engineer – Data Center

Assistant Forward Deployment Data Engineer

Senior System Engineer

Data Engineer (SQL, PySpark, Snowflake, DBT, Redshift) - AVP/VP

AI Engineer

Infra Tech Support Practitioner

Custom Software Engineer

Insurance Data Engineering - Data Engineer

WoW - Software Engineer

Web Scraping Lead - Global Team (India)

Officer, Numeracy

Software Development Engineer, Payroll Tech

Senior Developer

Senior Systems Engineer - GCP

Electrical Engineer

Software Development Engineer II, Amazon Pay Credit and Lending

Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice

I want to receive the latest job alerts for reliability & maintenance engineer, rme coordinator in south west district delhi

Related Searches

Explore jobs in more locations

Key Responsibilities

Operational Support & Maintenance

Solution Design & Implementation

Reporting & Analytics

Stakeholder Engagement

Documentation & Continuous Improvement

Required Competencies & Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected