Mumbai Maharashtra Career development officer Jobs – 128 Open Jobs Today

Customer Contact Team Lead
Cathay Pacific —Mumbai, Maharashtra
- Weekend availability
- Management
- Customer service
- English
- Health insurance
- Paid time off
8d
Finance Control Oversight (FCO), Vice President
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
Quantitative Risk Mgmt Analyst - Financial Risk Developer
TIAA —Mumbai, Maharashtra
- Online application
- Oracle
- SQL
- Bachelor's degree
Client Service Analyst
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- English
- Supervising experience
- AI
- Health insurance
Team Leader
Bank of America —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Corporate Banking Operations, Officer
State Street —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Global Treasury Operations, Manager
State Street —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Director, Associate General Counsel, India
Bank of America —Mumbai, Maharashtra
- Full-time
- English
Assistant Teacher
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- English
- 12th Pass
- Computer skills
Central Compliance, NCT
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
PHI - Chief Investment Officer
Prudential plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
Head, BRM- BB and ME
Standard Chartered —Mumbai, Maharashtra
- Management
- Microsoft Office
- Master's degree
- Health insurance
- Paid sick time
4d
Vessel System Support Officer
V.Group —Mumbai, Maharashtra
- Weekend availability
- Software troubleshooting
- Windows
- Databases
Institutional Credit Management - Underwriter - Officer
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tax Intermediate Analyst
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Associate, Legal and Compliance Technology
Ares Management —Mumbai, Maharashtra
- Full-time
- Computer Science
- SQL
- Bachelor's degree
Senior Account Manager, TSG, IT & ITES, AWS India
AWS India - Karnataka —Mumbai, Maharashtra
- Full-time
- Sales
- Master's degree
- AWS
1d
Officer-Operations
Artionis Germany GmbH —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Computer skills
- Typing
Quick apply
Assistant. Manager Trade Mid Office
HSBC Global Services Limited —Mumbai, Maharashtra
- Full-time
- Management
- Master's degree
- Bachelor's degree
8d
Corporate Credit Underwriting - Officer
Citi —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills

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Customer Contact Team Lead

Cathay Pacific -
Mumbai, Maharashtra

Apply Now

Job details

Permanent
8 days ago

Benefits

Health insurance
Paid time off

Qualifications

Management
Customer service
English
Negotiation
Time management

Full job description

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Mumbai, India

Application deadline: 07 Sep 2026

Company Description

Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.

Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.

If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction

Reports to: Assistant Manager Customer Contact

The Customer Contact Team Lead will coordinate and lead their team in providing consistent quality service to customers and maximising revenue generation through direct selling and ancillary income to achieve their team’s sales and service goals, as part of the wider Customer Care Department (CCD) performance objectives.

Manage the performance of the defined team to contribute to the overall CCD results and deliver the excellent service to all customers.

Encourage team members to take ownership of service delivery and have their individual contribution to CX.

Create an atmosphere of respect, ensure that objectives are met and deliver appropriate support to direct reports.

Motivate the team and lead by example.

Key Responsibilities

Operational leadership

Leading the team to interact with and provide consistent excellent “one stop shop” service to customers.
Leading the team to-, and meet key Customer Contact performance goals in terms of customer satisfaction, quality, productivity and key performance metrics
Perform regular quality check (QA) in order to evaluate the performance of the team.
Anticipate escalation and handle complex Reservations and Ticketing related inquiry or case investigation for Head office departments.
Be the key point of contact for Outports on Reservations and Ticketing related issues and provide recommendation to resolve problems.
Provide support to the Customer Support team and take up customer complaint cases based on operational needs.
Monitor actual operation requirement and reshuffle resources where needed.
Prepare reports for operational and management analysis.
Provide effectiveness feedback to Assistant Manager.
Participate in head office projects and ensure CCD’s concerns are being well addressed and operational needs are being considered in development phases.

Requirements

Academic Qualifications

Graduation in any discipline is a must

Knowledge, skills, training and experience

Good command of written and spoken English
Minimum 5 years’ operational experience in customer service field
Mature with excellent interpersonal and people management skills.
Interested in facilitating supportive and effective team relationship.
Ability to manage, train and motivate staff.
Dynamic personality with a focus on customer service and motivational skills.
Strong negotiation and problem-solving skills.
Energetic and able to work under pressure.
Good organisational and time management skills.
Good knowledge of Altea Reservations system ARD
Willing to work on shifts (including overnight shifts and weekends)

** Candidates must have the legal right to live and work in India.

Benefits

https://careers.cathaypacific.com/who-we-are/why-work-here

Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health and employee assistance program benefits to help you stay well.
Paid Leave
If this position requires a uniform, a uniform allowance will be provided.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified. Candidates not notified within eight weeks may consider their application unsuccessful.

All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.

Apply Now

Refine Your Search

career development officer jobs in mumbai maharashtra

Customer Contact Team Lead

Finance Control Oversight (FCO), Vice President

Quantitative Risk Mgmt Analyst - Financial Risk Developer

Client Service Analyst

Team Leader

Corporate Banking Operations, Officer

Global Treasury Operations, Manager

Director, Associate General Counsel, India

Assistant Teacher

Central Compliance, NCT

PHI - Chief Investment Officer

Head, BRM- BB and ME

Vessel System Support Officer

Institutional Credit Management - Underwriter - Officer

Tax Intermediate Analyst

Associate, Legal and Compliance Technology

Senior Account Manager, TSG, IT & ITES, AWS India

Officer-Operations

Assistant. Manager Trade Mid Office

Corporate Credit Underwriting - Officer

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