Chennai, Tamil Nadu
Job Summary
JOB TITLE
Senior TIBCO Streambase Platform Support Specialist
LOCATION : Offshore/Nearshore/Onshore
OVERVIEW OF THE ROLE
The Senior TIBCO Streaming Platform Support Specialist will play a crucial role in ensuring the reliability, performance, and scalability of streaming solutions within the client’s life sciences and healthcare ecosystem. This position provides expert-level support for TIBCO Streaming software, directly impacting critical business processes, data-driven decision-making, and real-time application delivery across the organization. The specialist will collaborate with cross-functional teams to resolve complex technical issues, optimize platform usage, and implement best practices that align with organizational goals.
DETAILED RESPONSIBILITIES
- Provide advanced technical support and troubleshooting for TIBCO Streaming Platform, ensuring high availability and optimal performance.
- Monitor, analyze, and proactively resolve incidents related to streaming data applications in production and development environments.
- Lead root cause analysis for major incidents, implement corrective actions, and document solutions for knowledge sharing.
- Collaborate with development, infrastructure, and application teams to design, implement, and upgrade TIBCO streaming solutions.
- Manage platform maintenance, including patching, upgrades, and performance tuning.
- Create and maintain documentation for support procedures, configurations, and platform architecture.
- Mentor junior support engineers and provide technical guidance to enhance team capabilities.
- Ensure compliance with industry regulations and internal security standards within life sciences and healthcare environments.
- Participate in capacity planning, disaster recovery, and business continuity activities related to TIBCO streaming.
- Liaise with TIBCO and other vendors for escalated support cases and product enhancements.
SKILL REQUIREMENTS
- Minimum 6-8 years of hands-on experience with TIBCO Streambase Platform support and administration.
- Deep knowledge of TIBCO Streaming/Live Datastreams architecture and components.
- Proficiency in diagnosing and resolving complex application and platform issues.
- Experience with integration of TIBCO Streaming with other middleware, databases, and enterprise systems.
- Strong understanding of ITIL practices and incident management in regulated environments.
- Familiarity with life sciences and healthcare industry compliance (e.g., HIPAA, FDA, GxP).
- Excellent communication, documentation, and stakeholder management skills.
- Certifications in TIBCO technologies or related streaming platforms (preferred).
- Experience with cloud platforms (AWS, Azure, GCP) and deploying streaming solutions in hybrid environments.
- Knowledge of scripting languages (Python, Shell, PowerShell) for automation and monitoring.
- Exposure to Kafka, Apache Flink, or other real-time data streaming technologies.
- Prior experience in mentoring teams or leading technical projects.
Key Responsibilities
JOB TITLE
Senior TIBCO Streambase Platform Support Specialist
LOCATION : Offshore/Nearshore/Onshore
OVERVIEW OF THE ROLE
The Senior TIBCO Streaming Platform Support Specialist will play a crucial role in ensuring the reliability, performance, and scalability of streaming solutions within the client’s life sciences and healthcare ecosystem. This position provides expert-level support for TIBCO Streaming software, directly impacting critical business processes, data-driven decision-making, and real-time application delivery across the organization. The specialist will collaborate with cross-functional teams to resolve complex technical issues, optimize platform usage, and implement best practices that align with organizational goals.
DETAILED RESPONSIBILITIES
- Provide advanced technical support and troubleshooting for TIBCO Streaming Platform, ensuring high availability and optimal performance.
- Monitor, analyze, and proactively resolve incidents related to streaming data applications in production and development environments.
- Lead root cause analysis for major incidents, implement corrective actions, and document solutions for knowledge sharing.
- Collaborate with development, infrastructure, and application teams to design, implement, and upgrade TIBCO streaming solutions.
- Manage platform maintenance, including patching, upgrades, and performance tuning.
- Create and maintain documentation for support procedures, configurations, and platform architecture.
- Mentor junior support engineers and provide technical guidance to enhance team capabilities.
- Ensure compliance with industry regulations and internal security standards within life sciences and healthcare environments.
- Participate in capacity planning, disaster recovery, and business continuity activities related to TIBCO streaming.
- Liaise with TIBCO and other vendors for escalated support cases and product enhancements.
SKILL REQUIREMENTS
- Minimum 6-8 years of hands-on experience with TIBCO Streambase Platform support and administration.
- Deep knowledge of TIBCO Streaming/Live Datastreams architecture and components.
- Proficiency in diagnosing and resolving complex application and platform issues.
- Experience with integration of TIBCO Streaming with other middleware, databases, and enterprise systems.
- Strong understanding of ITIL practices and incident management in regulated environments.
- Familiarity with life sciences and healthcare industry compliance (e.g., HIPAA, FDA, GxP).
- Excellent communication, documentation, and stakeholder management skills.
- Certifications in TIBCO technologies or related streaming platforms (preferred).
- Experience with cloud platforms (AWS, Azure, GCP) and deploying streaming solutions in hybrid environments.
- Knowledge of scripting languages (Python, Shell, PowerShell) for automation and monitoring.
- Exposure to Kafka, Apache Flink, or other real-time data streaming technologies.
- Prior experience in mentoring teams or leading technical projects.
Skill Requirements
Other Requirements
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