Tiruvallur Chennai Tamil Nadu Programme manager Jobs – 82 Open Jobs Today

Administrator - Program & Project Management
HCLTech —Chennai, Tamil Nadu
- PMP
- Microsoft Office
- Analysis skills
2d
Assistant Manager - Program Manufacturing Leader
Faurecia —Chennai, Tamil Nadu
- Engineering
- English
- Bachelor's degree
Program Quality Leader Level 2
Faurecia —Chennai, Tamil Nadu
- English
- Analysis skills
- Bachelor's degree
4d
Anchor Program Manager| Chennai
CSB Bank —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
5h
Manager/ AM- Outreach Programs
Avtar —Chennai, Tamil Nadu
- Email
Program Manager II (Cost To Serve), RBS : Cost To Serve
ADCI MAA 15 SEZ - K20 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
SoC Program Manager
Qualcomm —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
Principal Program Manager, ASIN Productivity
ADCI - BLR 14 SEZ - F07 —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
Technical Project Manager
Novalnet e-Solutions —Chennai, Tamil Nadu
- Master's degree
- Project management
- Bachelor's degree
Program Management Sr Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Data analysis skills
- Microsoft Office
- Master's degree
Program Manager II, Amazon Music, Digi-Flex
ADCI MAA 15 SEZ —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- SQL
- Project management
Sr. Program Manager - RBS Emerging Stores, Retail Business Services
ADCI - Tamil Nadu - A83 —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Master's degree
- Business Administration
Program Manager- Risk Control Unit
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Banking
Quick apply
SAP Application Program Management
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Computer Science
- ERP systems
- Project management
Quick apply
Pharmaceutical Conference Producer / Program Manager
Virtue Insight —Chennai, Tamil Nadu
Technical Program Manager
Appian Corporation —Chennai, Tamil Nadu
- AI
- Communication skills
- SDLC
- Health insurance
Quick apply

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Administrator - Program & Project Management

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 days ago

Qualifications

ITIL Certification
PMP
Procurement
Microsoft Office
Analysis skills
Project management
Supply chain management
Root cause analysis
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary

The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.

Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements

1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company

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programme manager jobs in tiruvallur chennai tamil nadu

Administrator - Program & Project Management

Assistant Manager - Program Manufacturing Leader

Program Quality Leader Level 2

Anchor Program Manager| Chennai

Manager/ AM- Outreach Programs

Program Manager II (Cost To Serve), RBS : Cost To Serve

SoC Program Manager

Principal Program Manager, ASIN Productivity

Technical Project Manager

Program Management Sr Analyst

Program Manager II, Amazon Music, Digi-Flex

Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Program Manager- Risk Control Unit

SAP Application Program Management

Pharmaceutical Conference Producer / Program Manager

Technical Program Manager

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