Kochi Kerala Customer success manager Jobs – 63 Open Jobs Today

HR Manager
I'Deli Cafe —Kaloor, Kochi, Kerala
- ₹40,000 - ₹45,000 a month
- Weekend availability
- Master's degree
- Bachelor's degree
- Human resources
- Food provided
Quick apply
11h
Billing Executive - Kadavanthra
paul's creamery —Kadavanthara, Kochi, Kerala
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Sales
- Customer service
- Cooking
- Health insurance
- Paid sick time
Quick apply
12h
Engineering Lead - AI
EY —Kochi, Kerala
- Azure
- Computer Science
- Research

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HR Manager
I'Deli Cafe —Kaloor, Kochi, Kerala
If you are passionate about people, hospitality, and building strong teams, we would be pleased to meet you and discuss how you can contribute to the growth and…
₹40,000 - ₹45,000 a month
Quick apply
11h
Lead Business Analyst
Milestone Technologies, Inc. —Kochi, Kerala
Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.
1d

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HR Manager

I'Deli Cafe
Kaloor, Kochi, Kerala

Quick apply

Job details

Full-time
₹40,000 - ₹45,000 a month
11 hours ago

Benefits

Food provided

Qualifications

Master's degree
Bachelor's degree
Human resources
Recruiting
Business Administration
Human Resources
MBA
Restaurant experience
Communication skills

Full job description

HR MANAGER - i'Deli Cafe

People, Culture & Team Behind Our Growth

We are growing our i'Deli Cafe team and are looking for an experienced HR Manager to lead our people function, support outlet operations, build high-performing teams, and establish strong HR systems and practices across the organisation.

The role requires strong people leadership, excellent communication, sound knowledge of HR operations, and a genuine passion for building a positive and professional workplace culture.

Recruitment & Talent Acquisition

Manage the complete recruitment process from manpower planning to onboarding.
Identify staffing requirements across outlets and support functions.
Prepare job descriptions and coordinate recruitment campaigns.
Screen candidates, conduct interviews, and coordinate selection processes.
Maintain an active pipeline of suitable hospitality and operational candidates.
Ensure vacancies are filled within agreed timelines and business requirements.
Support recruitment for new outlet openings and expansion plans.

Employee Onboarding

Develop and manage a structured onboarding process for new employees.
Ensure all new employees complete required documentation and formalities.
Introduce employees to company policies, workplace standards, culture, and expectations.
Coordinate induction and orientation programmes.
Ensure employees are properly integrated into their respective teams and roles.

Employee Relations

Build positive and professional relationships with employees and management.
Address employee concerns, grievances, and workplace issues fairly and promptly.
Support management in resolving conflicts and maintaining a healthy work environment.
Maintain confidentiality when handling sensitive employee matters.
Promote open communication and employee engagement across the organisation.

HR Operations

Maintain accurate and up-to-date employee records and HR documentation.
Manage attendance, leave, employee movements, transfers, promotions, and other HR processes.
Ensure proper documentation of employee joining, confirmation, resignation, and exit procedures.
Maintain HR databases and personnel files.
Prepare regular HR reports for senior management.

Payroll & Attendance

Coordinate monthly payroll processes and ensure accurate employee information.
Monitor attendance, leave, overtime, incentives, deductions, and other payroll inputs.
Work closely with finance/accounts to ensure timely salary processing.
Identify and resolve attendance or payroll-related discrepancies.
Maintain proper payroll and attendance records.

Performance Management

Establish and monitor employee performance management processes.
Coordinate probation reviews, performance evaluations, and confirmations.
Support managers in setting performance expectations and objectives.
Identify performance concerns and coordinate appropriate improvement plans.
Recognise high-performing employees and support career development opportunities.

Training & Development

Identify training requirements across outlets and departments.
Coordinate employee training and development programmes.
Support training in customer service, grooming, food safety, workplace behaviour, leadership, and operational standards.
Maintain training records and monitor completion.
Develop internal talent for future supervisory and management positions.

Employee Engagement & Culture

Develop initiatives that improve employee motivation, engagement, and retention.
Promote teamwork, professionalism, discipline, and a positive workplace culture.
Organise employee engagement activities and recognition programmes.
Gather employee feedback and identify opportunities for workplace improvement.
Support management in creating a strong and inclusive company culture.

Policies & Compliance

Develop, implement, and maintain HR policies and procedures.
Ensure employees understand and follow company policies and workplace standards.
Maintain proper disciplinary and grievance procedures.
Ensure HR practices comply with applicable employment laws and statutory requirements.
Coordinate required employee documentation and compliance records.

Manpower Planning

Work closely with operations to understand current and future staffing requirements.
Prepare manpower plans for existing and upcoming outlets.
Monitor staffing levels, vacancies, turnover, and absenteeism.
Support efficient deployment and workforce planning.
Develop recruitment strategies for business expansion and new outlet openings.

New Outlet Opening

Lead HR activities for new outlet launches.
Prepare manpower requirements and recruitment plans.
Coordinate hiring and onboarding of new outlet teams.
Support pre-opening training and employee induction.
Ensure the new team is fully staffed and operationally ready before launch.
Establish HR processes and workplace standards from day one.

Employee Retention

Monitor employee turnover and identify key reasons for attrition.
Develop strategies to improve employee retention and satisfaction.
Conduct exit interviews and analyse employee feedback.
Work with management to improve career growth, training, recognition, and workplace practices.

Reporting & Communication

Prepare regular HR reports covering manpower, recruitment, attendance, turnover, payroll inputs, training, and employee performance.
Provide management with HR insights and recommendations.
Maintain clear and timely communication with outlet managers and department heads.
Escalate critical employee or compliance matters to senior management when required.

Experience

4-5 years of experience in Human Resources preferred.
Previous experience as an HR Manager, HR Generalist, HR Business Partner, or similar leadership role preferred.
Experience in restaurants, cafe's, hotels, hospitality, retail, QSR, or multi-outlet businesses is an advantage.
Experience in recruitment and new outlet/team openings will be an added advantage.

Education

Bachelor's degree in Human Resources, Business Administration, Management, or a related field preferred.
MBA/PG Diploma in Human Resources or equivalent HR qualification will be an advantage.
Relevant professional experience and demonstrated HR leadership ability will also be considered.

Job Type

Full-time, Permanent

Work Location

Kaloor, Kochi ,Kerala

In person

Shift Availability

Day Shift
Occasional weekend and holiday availability as required
Flexibility to visit outlets and support operational requirements when needed

If you are passionate about people, hospitality, and building strong teams, we would be pleased to meet you and discuss how you can contribute to the growth and success of i'Deli Cafe.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

Food provided

Work Location: In person

Quick apply

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customer success manager jobs in kochi kerala

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Billing Executive - Kadavanthra

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