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Cluster Manager

Happiehire
Pune, Maharashtra

Quick apply

Job details

Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Education administration
Microsoft Excel
Microsoft Outlook
CAD
Microsoft Office
Bachelor's degree
Diploma
ASP
Time management

Full job description

Job Description

Hiring Cluster Manager

Role

Cluster Manager

Department

Retail Sales & Operations

Location

Pune

Work Schedule

Monday ÔÇô Saturday, 10:00 AM ÔÇô 6:30 PM

Employment Type

Full Time, Permanent

Team Size

4-6 stores with 10-15 team members

Job Responsibilities:

Own complete P&L for Pune cluster of 3-4 Stanley Studios/Experience Centers
Drive monthly, quarterly, and annual sales targets for the cluster - typically 15-30 Cr annually
Monitor store-level revenue, footfalls, conversion %, ASP, and ticket size
Plan and execute local marketing activations, exhibitions, and architect/builder meets to drive walk-ins
Manage inventory, display, and VM standards across all stores in cluster
Recruit, train, and manage Store Managers and retail teams of 25-40 people
Drive performance through daily huddles, weekly reviews, and incentive planning
Build capability on product knowledge, CAD software, space planning, and consultative selling
Reduce attrition and maintain high team morale in luxury retail environment
Implement StanleyÔÇÖs customer experience SOPs and NPS targets
Ensure 5-star customer journey from walk-in to delivery and post-sales service
Handle escalations, custom orders, and HNI client management
Maintain store standards per Stanley luxury brand guidelines - display, cleanliness, staffing
Coordinate with factory, logistics, and installation teams for on-time delivery
Drive CRM usage, lead management, and database growth
Build relationships with architects, interior designers, builders in Pune market
Identify new catchment areas and support new store launches if planned
Conduct competition mapping - Durian, Godrej Interio, Home Centre, local premium players
Provide market feedback to HO on pricing, trends, and product mix

Requirements:

Education: Graduate or Diploma in Hospitality, Business Admin, or related field
15-20 years in retail sales, with 10+ years as Area/Cluster Manager
Mandatory: Premium/luxury retail, furniture, home décor, building materials, or lifestyle
Experience handling HNI customers
Proficiency in MS Office ÔÇô Word, Excel, PowerPoint, Outlook
Exceptional organizational, multitasking, and time-management skills
Ability to stay calm under pressure and handle multiple tasks
Strong people leadership and ability to drive team in high-pressure targets
Excellent business acumen and P&L understanding
Hands-on with MS Excel, CRM tools, and retail analytics
Good network with architects/interior designer community in Pune is a big plus

What We Offer:

Competitive Salary: A competitive salary and benefits package
Opportunities for Growth: Opportunities for career advancement and professional growth
Dynamic Work Environment: A dynamic and supportive work environment

Quick apply

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Hiring Cluster Manager

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