Up Chat process Jobs – 89 Open Jobs Today

Quality Analyst-Sales
University Living Accommodations Pvt Ltd. —Noida, Uttar Pradesh
- Sales
- Customer service
Quick apply
Analyst (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Full-time
- Computer science
- Software troubleshooting
- Customer service
1h
Analyst - English, Latin, Windows
HCLTech —Lucknow, Uttar Pradesh
- Spanish
- Software troubleshooting
- Customer service
1h

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Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
1h
Digital Solution Cnslt. Sr. Consultant
NTT Ltd —Noida, Uttar Pradesh
Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and…
6d

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chat process jobs near up

Key Responsibilities:

Sales Quality Monitoring: Auditing sales calls, chats, and communications to ensure compliance with company policies, best practices, and quality standards..
Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
Complaint Resolution & Escalation: Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.

Required Experience:

1-4 years of experience in sales quality.
Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.