Haryana Area representative Jobs – 103 Open Jobs Today

Senior Specialist HR Operations Support - QA and CI
Fresenius Medical Care —Gurugram, Haryana
- Full-time
- Spanish
- English
- Analysis skills
Freelance In-Person Event Specialist - Gurugram, India
Visit.org —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Travel
- Flexible schedule
6d
Senior Regional Leasing Head
Tata Realty and Infrastructure —Gurugram, Haryana
- Full-time
- Project management
Sales Consultant
PSY - Global IT Solutions —Gurugram, Haryana
- Customer service
- Bachelor's degree
- In-person
Staff Engineer
ApplyBoard —Gurugram, Haryana
- Full-time
- Computer Science
- DevOps
- Java
Assistant Vice President - Projects
Tata Realty and Infrastructure —Gurugram, Haryana
- Full-time
Front Desk Receptionist & Admin Executive
Assurance Intl Ltd —Gurugram, Haryana
- Customer service
- Microsoft Office
- 12th Pass
Quick apply
Circle Facility Manager - Site Team-Soft
JLL —Gurugram, Haryana
- Health insurance
1d
Sales Representative - Jewellery
Weekday —Ambala, Haryana
- ₹2,50,000 - ₹3,50,000 a year
- Weekend availability
- Customer service
- AI
- Retail sales
Quick apply
6d
Sales Representative II- Soft Tissue Implant
Medtronic —Gurugram, Haryana
- Full-time
- 12th Pass
- Bachelor's degree
Area Sales Officer
MBD Group —Panchkula, Haryana
- ₹15,000 - ₹30,000 a month
- Full-time
- CRM software
- Sales
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
2d
Area Manager
HR- Talent Acquisition —Faridabad, Haryana
- Full-time
- Sales
- Team management
- Communication skills
- Health insurance
- Paid time off
Pr. Statistical Programmer (Clinical Pharmacology)
サイネオス・ヘルス —Gurugram, Haryana
- English
- Travel
- Mentoring
Customer Service Admin
Agilent Technologies (International) —Manesar, Gurugram, Haryana
- Full-time
- Travel
- No travel
8h
Telecom Sales Executive
Mega Realty —Gurugram, Haryana
- Full-time
- Presentation skills
- Communication skills
- Negotiation
Shift Engineer
Cushman & Wakefield —Gurugram, Haryana
- Full-time
- Budgeting
- Leadership
- Communication skills
Quick apply
14h
Sales Representative II - Endo Mechanical Intelligent Devices
Medtronic —Gurugram, Haryana
- Full-time
- 12th Pass
- Bachelor's degree
2d
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply

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Senior Specialist HR Operations Support - QA and CI

Fresenius Medical Care -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Mandarin
Spanish
English
Romanian
Analysis skills
Quality assurance
Continuous integration
Human resources
Portuguese
Czech
HRIS
Business Administration
Human Resources
Chinese
Polish
Italian
Communication skills
German

Full job description

Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:

As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.

This is an Individual contributor role with global scope and focus primarily on France & Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance & Continuous Improvement for the HR Services.
Fluency in English language – reading, writing and speaking is a must, other language ((Chinese (Mandarin), Polish, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian.) knowledge mandatory
Work location: India

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Quality Assurance Audits:

Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
Identify areas for improvement and provide actionable feedback to ESC representatives.
Monitor key performance indicators (KPIs) related to service quality and efficiency.
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.

Results Analysis and Reporting:

Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.
Compile audit findings and performance metrics into comprehensive reports for management review.

Root Cause Analysis (RCA) and Action Planning:

Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.

Continuous Improvement Initiatives:

Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.

Audit & Compliance.

Support for any QA related audits / reviews requirements independently under minimum guidance
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.

EDUCATION AND REQUIRED CREDENTIALS:

Degree with focus on Human Resources or Business Administration
5-7 years’ experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.

EXPERIENCE AND SKILLS:

Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
Exceptional attention to detail and accuracy in evaluating service quality and compliance.
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.
Proficiency in using HRIS, ticketing systems, and other relevant software applications.
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.
Fluency in English language – reading, writing and speaking is a must, other language ( Chinese (Mandarin), Polish, German, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian. ) knowledge advantage

Apply Now

Refine Your Search

area representative jobs in haryana

Senior Specialist HR Operations Support - QA and CI

Freelance In-Person Event Specialist - Gurugram, India

Senior Regional Leasing Head

Sales Consultant

Staff Engineer

Assistant Vice President - Projects

Front Desk Receptionist & Admin Executive

Circle Facility Manager - Site Team-Soft

Sales Representative - Jewellery

Sales Representative II- Soft Tissue Implant

Area Sales Officer

Area Manager

Pr. Statistical Programmer (Clinical Pharmacology)

Customer Service Admin

Telecom Sales Executive

Shift Engineer

Sales Representative II - Endo Mechanical Intelligent Devices

Process Associate- Customer Care

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