Delhi Senior systems analyst Jobs – 87 Open Jobs Today

Travel Operations Manager
Navan —Delhi, Delhi
- Communication skills
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8d
UI Developer
StarClinch —Unknown, Unknown, Delhi
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- APIs
- Agile
- Health insurance
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Cyber Security Intern
Cybrotech Digiventure Pvt. Ltd. —Hauz Khas, Delhi, Delhi
- ₹5,000 - ₹15,000 a month
- Full-time
- Computer Science
- Windows
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6d
Cyber Analyst ( French Speaker )
TechBiz Global GmbH —Delhi, Delhi
- Full-time
- Remote
- Windows
- Master's degree
- Bachelor's degree
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Travel Operations Manager

Navan -
Delhi, Delhi

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Job details

8 days ago

Qualifications

Amadeus
Communication skills

Full job description

About the Role:

We are looking for a Manager of Travel Operations Back-Office to lead, motivate and develop our team of analysts focused on BSP/ARC reconciliation and debit/credit memo dispute/loss management. In this role, you will be responsible for overseeing daily operations, setting clear performance goals, and fostering a collaborative, high-performing team environment. The ideal candidate is a strong communicator with a proven track record of effective leadership, conflict resolution, and strategic thinking. Your ultimate goal will be to maximise team productivity, ensure high-quality outputs, and help individual team members reach their full potential while aligning with Navan's core values and business objectives. As a subject matter expert in IATA/BSP and ARC settlement operations, you will ensure Navan's global accounts are accurately reconciled, fully compliant, and seamlessly integrated with our back-office systems.

What You'll Do:

Lead a team handling critical reconciliation, settlement, and dispute processes. Maintain Navan's IATA/IATAN process compliances.

Troubleshoot financial discrepancies and help scale our enterprise-grade back-office systems.

What We're Looking For:

Deep expertise in BSP/ARC, Debit/Credit memo processes and BSP/IAR Operations.

Collaborate across cross-functional teams and external partners to optimize collections and reduce bad debt exposure

Hands-on proficiency with GDS platforms (Sabre/Amadeus), NDC, and reconciliation systems.

A collaborative leader who thrives in fast-paced environments and loves building robust, scalable processes and drives process efficiencies

Key Responsibilities:

Reconciliation and Compliance:

o Build and execute processes for accurate and timely reconciliation of ARC & BSP accounts worldwide.
o Develop tools and reporting procedures to automate billing, remittance and reconciliation of partner agency billings.
o Ensure strict adherence to BSP/IAR regulatory standards, including the timely submission of all required reports.

Risk Management and Process Improvement:

o Establish internal controls and operational redundancies to safeguard settlement workflows..
o Analyze reconciliation variances, identify root causes, and implement swift corrective actions.
o Conduct periodic audits to verify accuracy and compliance with industry regulations.

Contribute to process improvement initiatives to enhance efficiency and scalability in settlement workflows.

Stakeholder Collaboration and Reporting:

o Partner with Finance, Operations, and Product teams to align reconciliation processes and data reporting needs
o Prepare executive reports highlighting key financial trends, operational risks, and process improvements
o Track and produce KPI reports across all processes while actively managing team OKRs.

Operations & Performance Management

o Set clear, measurable individual and team goals (KPIs/OKRs) aligned with company objectives.
o Monitor team workflows, delegate tasks effectively, and optimize resource allocation to ensure deadlines are met.
o Track and report on team performance metrics to senior leadership on a weekly/monthly basis.
o Identify bottlenecks in current processes and implement continuous improvement strategies to boost efficiency and quality.

Training and Knowledge Sharing

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