Porur Chennai Tamil Nadu Customer support representative Jobs – 126 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
8h
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- B.Sc
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- Azure
- DevOps
- SQL
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Senior DevOps Engineer
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Computer Science
- DevOps
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Data Scientist
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Salesforce
Solution Architect
ASSA ABLOY —Chennai, Tamil Nadu
- Azure
- Computer Science
- Java
Key Accounts Specialist - Women's Health
Organon —Chennai, Tamil Nadu
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Senior IT Security Analyst - Red Team
Wolters Kluwer —Chennai, Tamil Nadu
- Full-time
- Scripting
- Computer networking
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13d
Senior Oracle Fusion SCM
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
Data Scientist
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Salesforce
Switching Engineer - TAC
Hewlett Packard Enterprise —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
6d
Data Science Engagement Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Receptionist
Armor Ventures —Chennai, Tamil Nadu
- ₹8,086.00 - ₹23,116.68 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Paid time off
- Paid sick time
Quick apply
13d
Principal/Staff Corporate Applications Engineer
Microchip Technology —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- C++
Sales & Marketing Specialist
3B BlackBio Biotech India —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- B.Sc
Development Engineer 3 (BUS-F0172)
Comcast Corporation —Chennai, Tamil Nadu
- Weekend availability
- DevOps
- AWS
- Project management
Practice Development Specialist, GP Chennai
Align Technology —Chennai, Tamil Nadu
- Full-time
- Sales
- English
- Analysis skills
Quick apply
Architect II - Enterprise Solutions
UST —Chennai, Tamil Nadu
- Microsoft Excel
- DevOps
- ERP systems
Quick apply
Sales Representative
self employeed —Chennai, Tamil Nadu
- ₹10,000 - ₹12,000 a month
- Hybrid work
- Sales
- English
- Smartphone
Quick apply
12d
Planning Solution Architect - Kinaxis
Shell —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
- Flexible schedule

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

8 hours ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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Refine Your Search

customer support representative jobs in porur chennai tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Software Development Manager(Banking)

Network Consulting Engineer

Senior DevOps Engineer

Data Scientist

Solution Architect

Key Accounts Specialist - Women's Health

Senior IT Security Analyst - Red Team

Senior Oracle Fusion SCM

Data Scientist

Switching Engineer - TAC

Data Science Engagement Lead

Receptionist

Principal/Staff Corporate Applications Engineer

Sales & Marketing Specialist

Development Engineer 3 (BUS-F0172)

Practice Development Specialist, GP Chennai

Architect II - Enterprise Solutions

Sales Representative

Planning Solution Architect - Kinaxis

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