Delhi Service delivery mgr cloud services Jobs – 95 Open Jobs Today

Expert Service Operations
SITA Switzerland Sarl —Delhi
- Full-time
- Remote
- Computer Science
- Computer networking
- Work from home
Technical Support Engineer, India
AlgoSec —Delhi, Delhi
- Full-time
- Remote
- DevOps
- English
- Linux
Quick apply
Lead Consultant
HCLTech —Delhi
- Azure
- Computer Science
- DevOps
6d
Technical Architect
Consilium Software —Delhi, Delhi
- Email
- Remote
- DevOps
- JavaScript
- Agile
Key accounts manager
POSist Technologies —Delhi, Delhi
- Full-time
- Travel
- Restaurant
Deputy General Manager - Sales- India
Tata Communications —Delhi, Delhi
- Full-time
- Sales
- Master's degree
- Bachelor's degree
4d
Project Leader- Vector (Commercial CD)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Research
- Master's degree
10d
Sr Manager - Global Solutions Engineering
Tata Communications —Delhi, Delhi
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
5d
CX Solutions Consultant
Consilium Software —Delhi, Delhi
- Email
- Sales
- Engineering
- English
Senior Key account manager
POSist Technologies —Delhi, Delhi
- Full-time
- Restaurant
Associate- Commericial CD(Vector)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Research
- AI
10d
Associate- Process Excellence(Vector)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Research
- AI
8d
SI Sales
PC Solutions —Delhi, Delhi
- Full-time
- CRM software
- Azure
- Sales
Associate- Vector (Generalist)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Research
- AI
10d
Associate- Vector (Tech Cost)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Communication skills
8d
Video Designer
Crypto Mize —Delhi
- Full-time
- Diploma
Kathiawari interpreter
Crypto Mize —Delhi
- English
- Diploma
Trainer
Race of Advance Computing and Education Pvt. Ltd. —Delhi
- ₹10,000 - ₹90,000 a month
- Email
- Microsoft Excel
- Azure
- English
- Food provided
Quick apply
3d
Technology & Transforma Data Delivery Manager | Delhi | Engineering | Data Modernization & Migration
Deloitte —Delhi
- Computer Science
- Data analysis skills
- Master's degree
1d

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Expert Service Operations
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Expert Service Operations

SITA Switzerland Sarl
Delhi

Apply Now

Job details

Permanent | Full-time

Benefits

Work from home

Qualifications

ITIL Certification
Computer Science
Electronics Engineering
CCIE
Computer networking
VMWare
Problem management

Full job description

Overview:

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.n- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained. n- To manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

KEY RESPONSIBILITIES

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations.
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and Major Incident Managers ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements.
Support team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer.
Report and escalate to the next level like Vendor, SRE, Engineering etc. those problems which cannot be fixed.
Engage and work with various Vendors for permanent fix on service operations.
Review P1 & P2 in shift to qualify for problem & root cause & improvement opportunity.
Required to work in shift & on Call as per operational roster needs to solve complex airport & airline incident and as well lead problem management

Qualifications:

EXPERIENCE

7+ years experience in the Network/Cloud/Datacenter support domain. Must have dealt directly with external customers delivering to SLAs.
Airline experience and/or ATI know-how, is good to have.

Experise in troubleshooting Data center & Cloud setup technologies issues
Expertise in technologies like Cisco ACI, Palo Alto, Nexus , SDWAN, Aruba, Clear Pass, Cloud,Cisco NCS,Cisco IPT,Genesys Pure Cloud solutions.

KNOWLEDGE & SKILLS

Expert Knowledge & understanding in the following domains:

Cloud, Security and Networking concepts.
Service Infrastructure platform.
Service Management Process
Technical Communication

PROFESSION COMPETENCIES

Applications Support
Product/Solution Knowledge
Service Infrastruct/Platforms
Service Management Process
Technical Communication

CORE COMPETENCIES

Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
Problem solving mindset
Troubleshooting skills

EDUCATION & QUALIFICATIONS

Degree in Computer Science or Electronic Engineering or equivalent Telecommunications
Recognized industry certifications such as CCIE, PCNSE/PCNSA, Aruba, VMware AVI, CISCO ACI, CISCO NCS, Pure Cloud
ITIL Foundation Certificate

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Apply Now

Refine Your Search

service delivery mgr cloud services jobs in delhi

Expert Service Operations

Technical Support Engineer, India

Lead Consultant

Technical Architect

Key accounts manager

Deputy General Manager - Sales- India

Project Leader- Vector (Commercial CD)

Sr Manager - Global Solutions Engineering

CX Solutions Consultant

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Associate- Commericial CD(Vector)

Associate- Process Excellence(Vector)

SI Sales

Associate- Vector (Generalist)

Associate- Vector (Tech Cost)

Video Designer

Kathiawari interpreter

Trainer

Technology & Transforma Data Delivery Manager | Delhi | Engineering | Data Modernization & Migration