Job Title: Assisstant Manager (Hr)
Department: Human Resources
Location: Gurgaon
Reports To: HR Head / Senior HR Manager
Job Type: Full-time
The Assistant Manager – HR is responsible for driving the organization's talent acquisition strategy while ensuring healthy employee relations and compliance. The role focuses on 70% Recruitment and 30% Employee Relations, ensuring timely hiring of quality talent and maintaining a positive work environment
Key Responsibilities:
Recruitment:
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Manage end-to-end recruitment for Customer Support Executives, Team Leaders, Quality Analysts, Trainers, WFM, MIS, and support functions.
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Prepare manpower plans in coordination with business and operations teams.
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Source candidates through job portals, employee referrals, walk-ins, social media, campus hiring, consultants, and internal databases.
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Screen resumes and conduct HR interviews.
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Coordinate interview schedules with hiring managers and operations.
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Ensure timely offer rollouts, documentation, and pre-joining engagement.
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Track recruitment metrics including TAT, source mix, offer-to-join ratio, joining ratio, and cost per hire.
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Build talent pipelines for bulk hiring requirements.
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Conduct recruitment drives, walk-in campaigns, and campus engagement activities.
Employee Relations:
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Act as the first point of contact for employee concerns, grievances, and disciplinary issues.
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Investigate employee complaints and conflicts in a fair, confidential, and timely manner.
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Provide guidance to managers and supervisors on ER issues and disciplinary actions.
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Maintain documentation of all ER cases and outcomes.
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Attrition analysis / Shrinkage analysis / Retention efforts / Win Back / ER calendar / Monthly / Weekly reviews with Ops and HR heads will be the main KPI’s
Compliance and Policy Enforcement:
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Ensure adherence to labor laws, company policies, and ethical standards.
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Draft and update HR policies and SOPs in compliance with labor and BPO industry standards.
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Coordinate with legal counsel for sensitive or escalated issues as needed.
Engagement & Retention:
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Assist in designing and executing employee engagement programs.
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Collect and analyze employee feedback through surveys, one-on-ones, and exit interviews.
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Recommend retention strategies based on ER data and trends.
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Shrinkage and attrition calling
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1to1’s and skips meetings to understand issues and resolve
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Monthly ESAT surveys
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Disciplinary management
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IJP roll out and owing the entire process
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Weekly & Monthly R&R
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Engagement calendar preparation and execution
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Employee ticket management
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Referral drive to support hiring mandate
Communication & Training:
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Conduct orientation and training sessions on company policies, POSH, workplace behavior, and conflict resolution.
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Support change management and internal communication strategies for HR initiatives.
HR Support & Reporting:
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Collaborate with recruitment, payroll, and training teams as needed.
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Generate monthly/quarterly ER dashboards, attrition reports, and engagement score analysis.
Key Skills & Competencies:
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Strong interpersonal and communication skills
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Conflict resolution and negotiation abilities
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Knowledge of labor laws and statutory regulations (India-specific)
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Emotional intelligence and active listening
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Discretion in handling confidential information
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Proficiency in MS Office and HRMS systems
