Bengaluru, Karnataka Senior project coordinator Jobs – 102 Open Jobs Today

Senior Process Associate-Voice
HCLTech —Bengaluru, Karnataka
14d
Senior Lead Engineer
Quest Global —Bengaluru, Karnataka
- Full-time
- Assembly
- Manufacturing
Quick apply
Application Architect-Python - Associate Architect
Deloitte —Bengaluru, Karnataka
- Azure
- Oracle
- DevOps
7d
Physical & Spatial AI - Cloud Integrated Infrastructure Engineer II
Deloitte —Bengaluru, Karnataka
- Master's degree
- AWS
- C++
Sr Clinical Data Coder
IQVIA —Bengaluru, Karnataka
- Anatomy knowledge
- English
- 12th Pass
2d
Functional Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Quick apply
Application Architect-Java-Associate Architect
Deloitte —Bengaluru, Karnataka
- Azure
- Oracle
- DevOps
7d
Sr Data Team Lead (Veeva)
IQVIA —Bengaluru, Karnataka
- Anatomy knowledge
- Customer service
- Project management
2d
Sr Architect
Tamara Leisure Experiences —Bengaluru, Karnataka
- Bachelor's degree
Assistant Vice President - Talent Match
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
15h
Vice- Principal
Universal Education —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a year
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Analysis skills
Quick apply
Quantitative Fieldwork Coordinator
m360 Research —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Basic math
- English
Quick apply

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Senior Process Associate-Voice

HCLTech -
Bengaluru, Karnataka

Apply Now

Job details

14 days ago

Qualifications

Outbound voice

Full job description

Bengaluru, Karnataka
Job Summary

Roles & Responsibilities of Support Executive:
Answer inbound phone calls

Provide customer an update on the progress of a SR/ASR/Incident. Help speed up by adding comments in the ticket to follow up with the processor in alignment with the customer’s request

Guide customers when to create service requests and ASRs where applicable and incidents when appropriate.

Guide customers on self-service enablement

Advise customers on SR/ASR/Incident priority validating business justification

Upgrade/downgrade ticket priority for incidents aligned with business justification

Support customer queries on lead time.

Support customers in finding the right stakeholders to connect with for addressing their queries.

Guide customers how to schedule an expert consultation

First Level Resolution for basic queries/ issues

Monitor inbound e-mails and manually create cases where automated case creation fails.

Monitor unassigned cases and service request tickets

Dispatch cases to regional CoEs and assign cases and service request tickets to processors

Ensure proper documentation (calls or ticket) for follow-up/ resolution

Support the shift coordinators and global head with operational activities

Ramp up quickly on the technical and functional domains

Identify, analyze, and resolve customer issues, independently

Be proactive in reviewing case and ticket queues and react in a timely manner to avoid SLA breaches

Coordinate with Team Leader, Delivery Manager, and in documentation, presentations, and overall project delivery

Show initiative and drive topics to resolution in an elevated level of quality, speed, reliability, and efficiency

Contribute to the team spirit by supporting an environment of continuous learning, exchanging of ideas & thoughts, and embracing a culture of innovation

Skill Set Required:
Ability and willingness to learn fast and quickly adopt to change

Ability to consume, digest, and analysis from multiple systems of record

Ability to quickly analyze complex situations and find potential solutions/ next steps

Experience with guided troubleshooting

People-orchestration and coordination skills (pulling in the right experts at the right time, navigating the back-end support org)

Key Responsibilities
1. Handle Complex Inbound And Outbound Calls, Providing Expert Assistance And Resolving Escalated Customer Issues.
2. Follow Escalation Procedures For Issues Uncontrollable At Agent Level First Call Resolution
3. Monitor And Ensure The Quality Of Customer Interactions, Providing Feedback And Coaching To Junior Associates.
4. Assist In Training New Team Members And Provide Ongoing Support And Mentorship.
5. Lead Initiatives To Enhance Call Handling Processes And Improve Overall Customer Service Efficiency.

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Refine Your Search

senior project coordinator jobs in bengaluru, karnataka

Senior Process Associate-Voice

Senior Lead Engineer

Application Architect-Python - Associate Architect

Physical & Spatial AI - Cloud Integrated Infrastructure Engineer II

Sr Clinical Data Coder

Functional Analyst

Application Architect-Java-Associate Architect

Sr Data Team Lead (Veeva)

Sr Architect

Assistant Vice President - Talent Match

Vice- Principal

Quantitative Fieldwork Coordinator

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