CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Summary
The Oracle Fusion Financials Support Consultant is a key member of the post-implementation support team, responsible for providing ongoing functional and technical assistance for the Oracle Fusion Financials applications. This role focuses on resolving day-to-day user issues, troubleshooting system problems, and executing routine maintenance tasks to ensure the stability and optimal performance of the financial modules. The consultant will serve as the primary point of contact for end-users, working to resolve their inquiries and a variety of system-related challenges.
Key Responsibilities
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User Support & Incident Resolution:
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Serve as a first or second-line support contact for end-users, responding to inquiries and troubleshooting issues via a ticketing system (e.g., ServiceNow, Jira).
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Investigate, diagnose, and resolve functional and technical issues across all Oracle Fusion Financials modules (GL, Channel Revenue, Bill Management, Accounts Receivable, Intercompany ,Cash management).
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Escalate complex or unresolved issues to senior consultants or Oracle Support (via Service Requests) and manage the resolution process.
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Provide clear and concise solutions or workarounds to users, ensuring they can resume their work efficiently.
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System Maintenance & Administration:
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Perform routine system administration tasks, such as managing user roles and security access, maintaining chart of accounts structures, and updating configuration settings.
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Monitor system performance and scheduled processes (e.g., close processes, reports) to ensure they run successfully.
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Assist in the testing and deployment of patches and quarterly Oracle updates, ensuring no negative impact on existing functionality.
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Maintain and update technical and functional documentation for known issues, resolutions, and system processes.
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Reporting & Development:
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Assist in the creation and modification of simple reports using standard Oracle tools (e.g., OTBI, BI Publisher) to meet ad-hoc business reporting needs.
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Perform minor data adjustments and conversions using tools like FBDI (File-Based Data Import) or ADFdi (Application Development Framework Desktop Integration) under the guidance of senior team members.
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Collaborate with the development team to test and validate fixes and enhancements.
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Communication & Collaboration:
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Communicate effectively with end-users, translating technical information into understandable terms.
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Work closely with business analysts, finance teams, and other IT departments to understand user needs and provide comprehensive solutions.
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Participate in team meetings to discuss open issues, share knowledge, and improve support processes.
Required Qualifications
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Experience:
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5+ years of experience in an Oracle Financials support or consulting role, with a strong preference for Oracle Fusion Cloud experience.
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Hands-on experience with providing support for at least two Oracle Fusion Financials modules (e.g., General Ledger, Accounts Payable, or Accounts Receivable,Cash Management, Fixed Assets, Projects).
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Technical & Functional Skills:
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Solid functional knowledge of core financial processes, including Procure-to-Pay (P2P) or Order-to-Cash (O2C).
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Ability to troubleshoot functional configuration issues within Oracle Fusion Financials.
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Basic to intermediate understanding of Oracle Fusion data models and reporting tools like OTBI.
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Familiarity with creating Service Requests (SRs) with Oracle Support.
Preferred Qualifications
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Oracle Cloud Financials certifications.
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Experience with a ticketing system (e.g., ServiceNow, Jira).
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Basic knowledge of SQL for data analysis and troubleshooting.
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Experience with other Oracle Fusion applications (e.g., SCM, HCM).
Key Skills & Competencies
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Problem-Solving: Strong analytical and diagnostic skills with the ability to methodically troubleshoot issues and find solutions.
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Customer Service: A patient, service-oriented attitude with excellent communication skills to assist a wide range of users.
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Attention to Detail: Meticulous in documenting issues, solutions, and system configurations.
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Teamwork: Ability to work collaboratively within a support team and with cross-functional business units.
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Proactive: A willingness to learn new skills and proactively identify opportunities to improve support processes.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
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We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
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We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
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We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch:
The Culture at Mattel
Corporate Philanthropy
