Delhi Customer service analyst Jobs – 126 Open Jobs Today

Quality Analyst
Cyvatora Media —Rohini, Delhi, Delhi
- ₹35,000 - ₹42,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Life insurance
Quick apply
7h
SeniorAdministrator - Kubernetes, Terraform
HCLTech —Delhi
- AWS
- Linux
Service Desk Analyst
Tata Consultancy Services —Delhi
- Customer service
- Bachelor's degree
Travel Specialist
Ibn Batuttah Travel Info Private Limited —Delhi, Delhi
- ₹30,000 - ₹33,000 a month
- Full-time
- Customer service
- Research
- Travel
Quick apply
12d
Partner Data Manager
Rockwell Automation —Delhi, Delhi
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Paid time off
Data and Automation Analyst - Associate
Darkroom —Delhi, Delhi
- Full-time
- Remote
- Microsoft Excel
- English
- SQL
- Paid time off
Business Analyst - I
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Windows
- Master's degree
- SQL
9h
Reverse Engineer
Crypto Mize —Delhi
- Full-time
- Computer Science
- Windows
- Java
Telecaller
Crypto Mize —Delhi
- English
- Diploma
- Internship
Quality Auditor For Outbound Sales Process in Callcenter
INDIAN COUNSELLING SERVICES —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Quality Auditor - QA - Outbound TeleSales Calls - Call Center
indian counselling services —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Client Servicing Executive
Weblink.In —Delhi
- ₹2,25,000 - ₹2,75,000 a year
- Call employer
- Walk-in
- Business development
- Project management
- Communication skills
Market Researcher
Crypto Mize —Delhi
- Full-time
- Research
- Math
- Bachelor's degree
Project Leader (MCX - Media Optimization) - Customer CoE
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Artificial Intelligence Manager
Crypto Mize —Delhi
- Full-time
- Computer Science
- Bachelor's degree
- Machine learning
Data Engineer - Senior
Spark Eighteen —Delhi, Delhi
- Full-time
- SQL
- Communication skills
- Python
- Health insurance
Automation Quality Analyst
VML/WPPEnterprise Solutions —Delhi, Delhi
- Salesforce
- AWS
- Analysis skills
Quick apply
6d
Marketing Analyst
Crypto Mize —Delhi
- Full-time
- Microsoft Office
- Databases
- Analysis skills
Senior Frontend Developer
Networked Energy Services —Delhi, Delhi
- Software troubleshooting
- English
- Master's degree
Travel Operations Analyst - GDS Hotel Rating
Navan —Delhi, Delhi
- Salesforce
- Organisational skills
- Communication skills
Quick apply

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Quality Analyst

Cyvatora Media
Rohini, Delhi, Delhi

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Job details

Full-time
₹35,000 - ₹42,000 a month
7 hours ago

Benefits

Provident Fund
Health insurance
Life insurance
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Power BI
Microsoft Excel
Customer service
ERP systems
Process improvement
Quality management
ISO 9001
Tableau
SQL
Analysis skills
Quality assurance
Bachelor's degree
Quality control
QA/QC
Business Administration
Manufacturing
Communication skills
Information Technology

Full job description

We are seeking a Quality Analyst to join our growing team. This is an exciting opportunity to ensure the highest standards of quality across business processes, products, and services while driving continuous improvement initiatives that enhance customer satisfaction and operational excellence.

As a Quality Analyst, you will collaborate with cross-functional teams to evaluate processes, conduct quality audits, analyze performance metrics, and implement quality improvement strategies. If you are passionate about quality assurance, compliance, and process optimization, this role offers excellent opportunities for professional growth and career advancement.

Key Responsibilities

Monitor and evaluate business processes, products, or services to ensure compliance with quality standards and organizational policies.
Conduct quality audits, inspections, and process reviews to identify areas for improvement.
Analyze quality metrics, customer feedback, and operational data to identify trends and recommend corrective actions.
Develop and maintain quality assurance procedures, checklists, and Standard Operating Procedures (SOPs).
Perform root cause analysis and support Corrective and Preventive Actions (CAPA) to resolve quality issues.
Collaborate with operations, customer support, product, and management teams to improve service quality and efficiency.
Prepare quality reports, dashboards, and performance scorecards for management review.
Ensure compliance with regulatory requirements, internal policies, and quality management systems.
Participate in internal audits, process improvement initiatives, and quality assurance projects.
Conduct calibration sessions, quality reviews, and coaching sessions to improve team performance.
Support employee training on quality standards, compliance requirements, and best practices.
Recommend process enhancements to improve productivity, customer satisfaction, and operational performance.

Essential Qualifications & Experience

Bachelor's degree in Business Administration, Commerce, Engineering, Information Technology, Operations Management, or a related field.
2+ years of experience in Quality Assurance, Quality Analysis, Process Improvement, Quality Control, or a similar role.
Strong understanding of quality assurance methodologies, quality management systems, and process improvement techniques.
Experience conducting quality audits, process evaluations, and performance assessments.
Proficiency in Microsoft Excel, Word, PowerPoint, and reporting tools.
Experience using quality monitoring tools, CRM systems, or ERP platforms is preferred.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Qualifications

Lean Six Sigma Green Belt, Six Sigma Yellow Belt, ISO 9001 Internal Auditor, or equivalent quality certification.
Experience with quality frameworks such as ISO 9001, COPC, ITIL, or other industry standards.
Familiarity with Power BI, Tableau, or SQL for reporting and data analysis.
Experience in BPO, IT, customer service, manufacturing, healthcare, financial services, or shared services environments.

Benefits & Perks

Competitive salary with performance-based incentives.
Health insurance and comprehensive medical coverage.
Provident Fund (PF), Gratuity, and statutory benefits.
Paid annual leave, sick leave, and public holidays.
Flexible work arrangements and hybrid work options where applicable.
Professional development programs and certification reimbursement.
Career progression opportunities into Senior Quality Analyst, Quality Lead, Quality Assurance Manager, Process Excellence Manager, Operations Manager, or Continuous Improvement Manager.
Employee wellness initiatives, recognition programs, and team engagement activities.
Opportunity to work on business transformation and quality improvement projects.
Collaborative, inclusive, and growth-focused work environment.

Apply Today

If you are an experienced Quality Analyst committed to delivering excellence and driving continuous improvement, we encourage you to apply. Join our team and help build a culture of quality, innovation, and operational success.

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:

Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer service analyst jobs in delhi

Quality Analyst

SeniorAdministrator - Kubernetes, Terraform

Service Desk Analyst

Travel Specialist

Partner Data Manager

Data and Automation Analyst - Associate

Business Analyst - I

Reverse Engineer

Telecaller

Quality Auditor For Outbound Sales Process in Callcenter

Quality Auditor - QA - Outbound TeleSales Calls - Call Center

Client Servicing Executive

Market Researcher

Project Leader (MCX - Media Optimization) - Customer CoE

Artificial Intelligence Manager

Data Engineer - Senior

Automation Quality Analyst

Marketing Analyst

Senior Frontend Developer

Travel Operations Analyst - GDS Hotel Rating

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