Mh Front office specialist Jobs – 97 Open Jobs Today

Receptionist and telecaller
Nimai Institute of Medical Sciences Pvt Ltd —Thane, Maharashtra
- ₹10,000 - ₹20,000 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
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- Full-time
- Computer Science
- DevOps
- English
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Receptionist and telecaller

Nimai Institute of Medical Sciences Pvt Ltd -
Thane, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹10,000 - ₹20,000 a month

Benefits

Provident Fund

Qualifications

Marathi
CRM software
Customer service
English
Microsoft Office
Bachelor's degree
Conversion optimisation
Computer skills
Hindi
Communication skills
Time management

Full job description

Job Summary

We are looking for a courteous, confident, and result-oriented Telecaller to handle patient communication, appointment scheduling, follow-up calls, inquiry management, and promotional outreach for the hospital. The Telecaller will act as the first point of contact for patients, ensuring excellent customer service and helping increase patient engagement and satisfaction.

Key Responsibilities:

Patient Communication & Appointment Management

Attend incoming calls from patients and provide accurate information regarding hospital services.
Schedule, confirm, reschedule, and cancel appointments for consultants and specialists.
Coordinate with doctors, departments, and front office staff regarding appointments.
Handle patient inquiries related to consultations, health packages, vaccination schedules, and hospital facilities.

Follow-up Activities

Conduct follow-up calls with patients after consultations, procedures, and hospital discharge.
Remind patients about follow-up visits, vaccination schedules, and diagnostic appointments.
Maintain records of patient interactions and follow-up status.

Lead Generation & Marketing Support

Contact prospective patients and referral sources to promote hospital services and healthcare programs.
Inform patients about health camps, awareness programs, special packages, and promotional activities.
Generate and maintain patient leads through telephone communication.
Support marketing and business development initiatives through telecalling activities.

Customer Service

Address patient concerns and complaints professionally and escalate issues when required.
Maintain a polite, empathetic, and patient-centric approach during all communications.
Ensure high levels of patient satisfaction through effective communication.

Data Management & Reporting

Maintain accurate records of calls, inquiries, appointments, and patient feedback.
Update patient databases, CRM systems, and daily call reports.
Submit daily, weekly, and monthly performance reports to management.

Qualifications

Graduate in any discipline.
Additional certification in customer service, telecalling, or healthcare administration will be preferred.

Experience

1–3 years of experience in telecalling, customer service, hospital marketing, or patient relations.
Experience in healthcare or hospital industry will be preferred.

Required Skills

Excellent verbal communication skills in English, Hindi, and Marathi.
Good interpersonal and customer service skills.
Ability to handle patients professionally and empathetically.
Basic computer knowledge (MS Office, email, CRM software).
Strong follow-up and persuasion skills.
Ability to work under pressure and achieve assigned targets.
Good organizational and time-management skills.

Key Performance Indicators (KPIs)

Number of calls handled per day.
Appointment conversion rate.
Patient follow-up completion rate.
Lead generation and conversion.
Patient satisfaction and feedback scores.
Accuracy of records and reporting.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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front office specialist jobs in mh

Receptionist and telecaller

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Guest Relation Specialist (GRS)- GSS​

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Guest Relation Specialist (GRS)- GSS