Sholinganallur, Tamil Nadu
Job Summary
Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting
Key Responsibilities
Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting
Skill Requirements
Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting
Other Requirements
Job Description – Adobe Application Support Engineer (L3) Role Summary The Adobe Application Support Engineer (L3) is responsible for advanced administration, operational support, and governance of Adobe enterprise applications. The role ensures license compliance, incident resolution within defined SLAs, vendor coordination, deployment approvals, and support for audits and change governance. This position acts as a key technical escalation point and stakeholder interface for Adobe application services. ________________________________________ Roles & Responsibilities Adobe Administration & License Management • Perform license assignment, reallocation, and recovery as per entitlement and usage requirements • Manage users and groups within the Adobe Admin Console • Coordinate with procurement teams to ensure timely license availability and renewals • Support audit and compliance reviews related to Adobe licensing and usage ________________________________________ Incident & Service Request Management • Handle Adobe related incidents and service requests through the Service Desk • Perform issue triage, investigation, and resolution within defined SLA timelines • Escalate unresolved or complex issues to Adobe Vendor Support when required • Create, track, and manage cases with Adobe Support through to closure ________________________________________ Application Support & Operations • Provide installation and uninstallation support for Adobe applications • Support version management, upgrades, and compatibility validation • Resolve issues related to Adobe ID and Enterprise ID authentication/login • Provide operational support for Adobe Acrobat Pro and Adobe Reader • Assist with application updates, patches, and hotfix deployments ________________________________________ Deployment & Endpoint Coordination • Support managed deployments via approved software distribution tools • Review and approve software deployments initiated by deployment/vendor teams • Coordinate with EUC / Desktop teams for OS level dependencies and endpoint issues • Support planned Adobe application upgrades and service changes ________________________________________ Change, Governance & Vendor Communication • Participate in CAB meetings and change governance processes • Support implementation of approved changes and upgrades • Provide stakeholder communication on vendor driven changes, updates, or outages • Monitor Adobe service advisories, alerts, and known outages and communicate impacts ________________________________________ Service Improvement & Reporting • Identify recurring issues, trend patterns, and risk areas • Maintain continuous knowledge updates based on incident trends and RCA outcomes • Track and report SLA and KPI performance for Adobe application support • Contribute to operational improvements and service stability initiatives ________________________________________ Key Skills & Competencies • Adobe Admin Console (User, Group, and License Management) • L3 Application Support and Incident Management • Vendor Coordination and Escalation Handling • Change & Release Governance • Stakeholder Communication • SLA / KPI Tracking and Reporting
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