1.Responsible for Front Desk operations and Business Centre operations.
2.Meet, greet and direct guests who enter the lobby area.
3.Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.
4.Handling all guest requests and complaints.
5.Handling all VIP amenities and Amenity voucher, handling of courtesy calls of guests.
6.Taking Check in Check out
7.Following and maintaining the log book, so the next shift can follow up.
8.Coordinate with Manager, and ensure proper running of the hotel during the shift.
9.Ensure a very high level of guest service is constantly maintained for reception, lobby area.
10.Comply with hotel security, fire regulations and all health and safety legislations.
11.Demonstrate a thorough understanding of all facilities and services provided within hotel and identify opportunities for up selling and promoting when appropriate.

Refine Your Search

front desk agent jobs in india