Analyst - Data Governance and Quality 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
1d
Billing Analyst
CBRE —Hyderabad, Telangana
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Food provided
7h
Architect - Enterprise Application SAP S 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Accountant
Tritha Sales Pvt Ltd —Hyderabad, Telangana
- From ₹16,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Bachelor's degree
Quick apply
13d
Front Line Manager - F&A - Treasury 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Finance
Quick apply
1d
Sr. Project Manager 4D
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
2d
SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls
HCLTech —Hyderabad, Telangana
2d
Sr. Data Engineer - Data Engineering 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Quick apply
3d
Consultant - High Radius
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
Lead Consultant - High Radius
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
RTR-MT
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- Software troubleshooting
- ERP systems
Quick apply
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Sr. Developer - Cloud Technologies N 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Senior Manager-LDT, Lean Digital Transformation
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
- Finance
Quick apply
Lead Consultant, Developer
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
AP-AM
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
PD - RTR
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Lead Designer - Creative Design 4C
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for high paying in banjara hills, hyderabad, telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

high paying jobs near banjara hills, hyderabad, telangana

Digital Transformation Consultant jobs in Hyderabad, Telangana

Data Governance Analyst jobs in Hyderabad, Telangana

Billing Analyst jobs in Hyderabad, Telangana

Accountant jobs in Hyderabad, Telangana

Treasury Manager jobs in Hyderabad, Telangana

Medical Technologist jobs in Hyderabad, Telangana

Enterprise Architect jobs in Hyderabad, Telangana

Data Engineer jobs in Hyderabad, Telangana

Senior Project Manager jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Thane, Maharashtra

Work From Home Consultant jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Remote

Digital Marketing Internship jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Gujarat

Digital Transformation Consultant jobs in Delhi

Digital Marketing jobs in Hsr Layout, Bengaluru, Karnataka

Customer Care Specialist jobs in Chennai, Tamil Nadu

Swiggy, Customer Service Work From Home jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Bengaluru, Karnataka

Customer Care Specialist jobs in Marathahalli, Bengaluru, Karnataka

Analyst - Data Governance and Quality 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
1 day ago

Qualifications

ITIL Certification
Azure
Oracle
Statistics
Computer Science
Customer service
IT service management
Spark
English
Microsoft Office
Master's degree
Bachelor's degree
ITIL
Azure Certification
MA
Data science
BA
Communication skills
Data Science
Mobile devices

Full job description

Analyst - Data Governance and Quality

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Service Desk Process Coach

In this role, Process Coach is responsible for overseeing the daily operations of the IT service desk team to ensure effective, efficient, and high-quality support for end-users. This role involves managing incidents, requests, escalations, and ensuring adherence to defined SLAs and ITSM best practices.

Strong customer service orientation.

Responsibilities

Coach service desk agents (L1/L1.5) to improve performance, knowledge, and customer handling.
Conduct regular 1:1 feedback sessions and performance reviews.
Identify skill gaps and arrange targeted training sessions or upskilling plans.
Monitor calls, chats, and tickets for quality and compliance.
Evaluate tickets against defined SLAs, documentation standards, and technical accuracy.
Drive corrective action plans for consistent low performers or repeat issues.
Ensure team adherence to SOPs, ITIL processes (Incident, Request, Knowledge).
Review and refine knowledge articles regularly.
Assist in implementing changes in processes based on feedback and performance metrics.
Track and report on key performance indicators (KPIs): FCR (First Call Resolution), SLA compliance, CSAT, Average Handling Time (AHT), and quality scores.
Analyze trends and share insights with leadership for continuous improvement.
Handle customer escalations or repeat issues tactfully and ensure resolution.
Work with L2/L3/resolver groups for timely ticket closure and feedback.
Identify process gaps and recommend automation or simplification opportunities.
Collaborate with stakeholders to optimize workflows and reduce repeat contacts.
Support new joiner onboarding, ensure training is aligned with process expectations.
Provide ongoing learning refreshers for tools, technologies, and soft skills.
Ensure audit readiness for service desk operations.
Collaborate with client leadership, internal teams, and resolver groups.
Support Scheduling
Represent service desk in governance calls, incident reviews, and quality meetings.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
Excellent Communication skills

Preferred Qualifications/ Skills

Solid understanding of ITSM frameworks (ITIL Foundation certification preferred).
Familiarity with service desk tools and remote support platforms.
Good understanding of desktop, laptop, mobile devices, printers, basic networking, and MS Office 365 troubleshooting.
Proven experience in a supervisory within a service desk environment.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving and decision-making abilities.
Conflict resolution and performance management capabilities.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Data Management Professional - RiversandRiversand, Cloudera Certified Professional (CCP) Data Scientist - UpgradUpgrad, Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks AcademyDatabricks Academy, Microsoft Certified: Azure Data Engineer Associate - MicrosoftMicrosoft, Oracle Database 12c Certified Implementation Specialist - OracleOracle

Required Skills

Consumer Packaged Goods (CPG)

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Data Engineering

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

high paying jobs in banjara hills, hyderabad, telangana

Analyst - Data Governance and Quality 5B

Billing Analyst

Architect - Enterprise Application SAP S 4D

Accountant

Front Line Manager - F&A - Treasury 4C

Sr. Project Manager 4D

SeniorAdministrator - Data Loss Prevention,Palo Alto Firewalls

Sr. Data Engineer - Data Engineering 4B

Consultant - High Radius

Lead Consultant - High Radius

RTR-MT

Process Associate- Customer Care

Associate - Customer Care - Voice 5A

Sr. Developer - Cloud Technologies N 4B

Associate - Customer Care - Non - Voice 5A

Senior Manager-LDT, Lean Digital Transformation

Lead Consultant, Developer

AP-AM

PD - RTR

Lead Designer - Creative Design 4C

I want to receive the latest job alerts for high paying in banjara hills, hyderabad, telangana

Explore jobs in more locations

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications/ Skills

Jobseeker tools

Employer Tools

Browse

Stay Connected