Up Customer support representative Jobs – 94 Open Jobs Today

On-site Customer Service Representative
Cognizant —Afzalgarh, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4h
AM - CS
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Microsoft Office
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On-site Customer Service Representative

Cognizant -
Afzalgarh, Uttar Pradesh

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Job details

Full-time
4 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills

Full job description

We are seeking a dedicated professional for the role On-site Customer Service Representative with over 1 year of experience. This is a work-from-office role with a Monday - Friday 10 am - 7 pm work schedule.

Responsibilities
Process and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.
Maintain and update policyholder records in compliance with company standards and regulatory requirements.
Collaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.
Utilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.
Ensure adherence to established workflows and procedures to maintain operational excellence.
Provide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.
Communicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.
Conduct regular audits of policy data to ensure accuracy and identify areas for process improvement.
Assist in the development and implementation of best practices for policy servicing operations.
Stay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.
Participate in training sessions and workshops to enhance domain knowledge and technical skills.
Contribute to team meetings and discussions to share insights and improve overall service quality.
Support the company's mission to deliver exceptional service positively impacting customers and society.

Qualifications
Demonstrate proficiency in MS Office tools including Word Excel and PowerPoint to manage and present data effectively.
Possess a strong understanding of Life and Annuities Insurance including policy structures terms and regulatory requirements.
Exhibit excellent communication and interpersonal skills to interact with clients and team members professionally.
Showcase attention to detail and organizational skills to manage multiple tasks and meet deadlines.
Display problem-solving abilities to address policy-related issues and provide effective solutions.
Have a proactive approach to learning and adapting to new processes and technologies.
Bring a customer-focused mindset to ensure high levels of satisfaction and trust in service delivery.

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On-site Customer Service Representative

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