Level: Assistant Manager
We are seeking a proactive and detail-oriented Documentation AM to join our team. In this role, you will plan and execute operational transitions including new scope onboarding, process migration, and vendor/client handoffs with minimal disruption to business outcomes. You will serve as the coordination hub between client stakeholders, internal partners, and delivery teams, ensuring strong governance, clear communication, effective risk management, and timely delivery against a structured transition plan. This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about operational excellence, stakeholder alignment, and smooth change execution.
Work you’ll do:
-
Lead end-to-end transition planning and execution to minimize service disruption and maintain performance during change.
-
Strong understanding and experience in transition methodology.
-
Act as the primary liaison to calibrate expectations and decisions between the client, internal partners, and delivery teams.
-
Analyze existing processes, identify gaps and risks, and define the target operating approach and required transition activities.
-
Build and maintain the transition project plan, including scope, milestones, dependencies, communications plan, and cutover plan.
-
Develop project charters covering objectives, scope, timeline, governance, assumptions, and success metrics.
-
Contribute to enhancement of playbooks, templates, and tools
- Drive stakeholder management, steering committee updates, and working sessions, while documenting actions and decisions.
-
Create resource allocation plans covering people, skills, and coverage requirements, and coordinate onboarding and knowledge transfer plans with SMEs.
-
Establish contingency plans and playbooks for key transition risks, including triggers, response actions, and escalation paths.
-
Monitor progress through dashboards and tracking mechanisms for status, risks, issues, and KPIs; proactively flag slippages and recommend corrective actions.
-
Ensure high-quality documentation including process maps, SOPs, KT trackers, sign-offs, readiness checklists, and transition closure reports.
-
Support post-go-live stabilization through hypercare governance, performance monitoring, and continuous improvement backlog management.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
-
11+ years of project management experience leading cross-functional workstreams and managing timelines, risks, and dependencies.
-
Demonstrated ability to manage transitions or operational change initiatives with minimal disruption to service and business outcomes.
-
Strong problem-solving skills with a structured approach to root-cause analysis, issue resolution, and decision support.
-
Strong written and verbal communication skills, including facilitation of client, partner, and executive stakeholder meetings.
-
Experience in process analysis, transition planning, and resource planning or allocation.
-
Proven stakeholder management capability, including conflict resolution, expectation management, and alignment across multiple teams.
-
Experience developing project plans, governance structures, cutover plans, and transition documentation.
-
Strong organizational skills with the ability to manage multiple priorities and drive execution in a dynamic environment.
Good to Have Skills/Project Experience/Certifications:
-
Experience in contact center transitions, business process migrations, or managed services environments.
-
Familiarity with project governance tools, RAID logs, dashboards, and milestone tracking.
-
Exposure to post-go-live stabilization, hyper care management, and continuous improvement programs.
-
Certification in project or transition management methodologies is preferred.
Education:
-
Bachelor’s degree in Business Administration, Management, Operations, Engineering, Commerce, or a related field from an accredited university.
-
MBA or postgraduate qualification in Operations, Project Management, or Business Management is preferred.
-
Professional certifications such as PMP, PRINCE2, Lean Six Sigma, or equivalent transition/project management credentials are preferred.
Location:
Shift Timings:
- Based on project and business requirement.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
