West Bengal Customer care manager Jobs – 106 Open Jobs Today

Manager, Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
2h
Manager - Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
2h
Forward Deployed Engineer
Accenture —Kolkata, West Bengal
- Full-time
- Azure
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Field Service Engineer
Alfa Laval —Kolkata, West Bengal
- Full-time
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Sales Engineer (East | Kolkata)
Leviat —Kolkata, West Bengal
- Full-time
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Senior Executive-Sales & Services
Malabar Group —Kolkata, West Bengal
Associate Trainee-Sales & Services
Malabar Group —Kankurgachi, Kolkata, West Bengal
Field service Engineer Mizoram
Fresenius Medical Care —Kolkata, West Bengal
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Field Service Engineer-Vijayawada
Fresenius Medical Care —Kolkata, West Bengal
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Manager, Data Analytics

HSBC Global Services Limited -
Kolkata, West Bengal

Apply Now

Job details

Full-time
2 hours ago

Qualifications

SAS
Business analysis
Master's degree
SQL
Analysis skills
Presentation skills
Bachelor's degree
Forecasting
Fraud prevention and detection
Communication skills
Banking
Python

Full job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Data Analytics

In this role, you will:

Execute various analyses and develop strategies to support business decisions across the customer lifecycle for a particular product/market
Identify business problems/new opportunities to drive higher business value. Diagnose and resolve moderate to complex analytical problems
Manage delivery within agreed timelines and as per agreed quality standards. Also drive business benefit through self-initiated projects
Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite & manage flash fraud attacks
Work with the Team leads to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner
Demonstrating agility in responding to spurt in the fraud attacks. Talking & liaising with the connected relevant teams to act swiftly to stop fraud attacks.

To be successful you will:

Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is preferred
Good knowledge of Analytical and ML concepts like modeling, forecasting, segmentation etc
Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills
Bachelor’s or Master’s degree from reputed university with specialization in numerical discipline engineering specializations. Understanding of financial-services/ banking-operations preferred.
Good knowledge of programming tools, preferably with proficiency in any one or combination of tools such as SAS, SQL, Big query, Python
Enthusiasm for proactively seeking, exploring and developing use cases for new data and/or tools/wider industry trends

You'll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

Apply Now

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customer care manager jobs in west bengal

Manager, Data Analytics

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