Banjara Hills, Hyderabad, Telangana Customer support coordinator Jobs – 89 Open Jobs Today

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Assistant Manager - Sales & Operations

PepsiCo -
Hyderabad, Telangana

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Job details

8 hours ago

Qualifications

CRM software
Pricing
Microsoft Excel
SAP
Finance
Master's degree
Analysis skills
Bachelor's degree
B.E.
Pivot tables
Business Administration
SAP ERP
Communication skills
Time management

Full job description

Overview:

The Pricing Coordinator – Trade Promotion Management (TPM) is responsible for end-to-end execution, governance, and optimization of pricing and trade promotion activities. This role ensures accurate promotional pricing, contract administration, trade compliance, and high-quality service delivery through strong cross-functional and customer collaboration. The position plays a critical role in enabling flawless trade execution, data integrity, and continuous improvement across TPM processes.

Responsibilities:

Key Responsibilities

Manage and execute pricing activities across the TPM lifecycle with a strong focus on accuracy, timeliness, and compliance
Set up, review, and maintain promotional pricing, trade allowances, rebates, and customer-specific deals
Validate pricing inputs for promotional events, contracts, and claims
Investigate pricing discrepancies, identify root causes, and support timely resolution
Ensure adherence to approved pricing strategies, trade terms, and governance standards

Draft, review, and submit trade promotion contracts required for QC verification
Ensure contracts accurately reflect approved events, pricing, and trade terms
Manage promotional calendars and ensure updates are accurately reflected across all relevant systems (TPM tools, Sales Planner, customer portals, SAP/ERP)
Support claim-related checks and trade spend validations

Planning, Analytics & Reporting

Build, maintain, and update Sales Planner / Prosper planning models
Communicate pricing and promotion changes clearly to Finance and Revenue Management teams
Prepare pricing and promotion reports, dashboards, and analytical trackers
Perform action-oriented cause-of-change analysis to support business decisions
Monitor business trends, customer developments, competitive activities, and historical category insights

Cross-Functional & Customer Collaboration

Build strong working relationships with Sales, Finance, Revenue Management, Category, and Customer Teams
Act as a key point of contact for customer teams to ensure strong execution of tactical trade programs
Manage expectations through clear verbal and written communication
Support alignment across functions to ensure seamless execution and issue resolution

Qualifications:

Skills & Qualifications

Education

Bachelor’s degree in Commerce, Business Administration, Marketing, or Finance or BE/BTech.
Master’s degree preferred

Experience

3–6 years of experience in Pricing, Trade Promotion Management, Trade Administration, Sales Operations, or Finance Operations
Prior FMCG industry experience strongly preferred

Technical & Analytical Skills

Advanced Excel proficiency (LOOKUPs, Pivot Tables, Power Query, advanced formulas, data validation)
Strong analytical, critical thinking, and problem-solving skills
Experience with SAP, TPM tools, ERP/CRM systems, Business Objects, or similar enterprise platforms
Ability to quickly learn and adapt to internal systems and tools

Behavioral & Professional Competencies

High attention to detail with strong accuracy and quality orientation
Excellent communication and stakeholder management skills
Strong time management and prioritization abilities
Change management mindset with accountability, follow-through, and sense of urgency
Independent, motivated, and customer-focused
Ability to build strong partnerships for overall team and customer success

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customer support coordinator jobs in banjara hills, hyderabad, telangana

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