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Site Reliability Engineer – Operations

RealPage, Inc. -
Ranga Reddy District, Telangana

Apply Now

Job details

Qualifications

Microsoft Windows Server
BCS
CI/CD
Elasticsearch
Azure
Computer Science
Incident management
IIS
DevOps
Disaster recovery
Google Cloud Platform
Windows
Information security
AWS
Quality assurance
Bachelor's degree
Continuous integration
Scripting
Linux
Communication skills
Python
PowerShell
Active Directory
High availability
Information Technology

Full job description

Overview:

The SRE Ops Engineer reports to the Director /Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across RealPage business critical platforms, with a primary focus on Windows‑based environments. This role collaborates closely with Engineering, Cloud Operations, Information Security, and Quality Assurance teams to enhance platform reliability, minimize operational incidents, and strengthen service resilience through proactive monitoring, automation, observability, incident management, and continuous operational excellence.

Responsibilities:

Administer, maintain, and optimize enterprise-scale Windows Server production environments, including IIS, Windows Services, Active Directory, and associated infrastructure components.
Design, implement, and continuously enhance enterprise monitoring, alerting, and observability solutions using the ELK Stack (Elasticsearch, Logstash, Kibana) or equivalent platforms to ensure proactive service health monitoring.
Lead incident response activities, perform advanced troubleshooting, and conduct Root Cause Analysis (RCA) to restore services and prevent recurrence of customer-impacting incidents.
Drive operational excellence by improving platform reliability, reducing incident frequency, and continuously optimizing Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
Develop, maintain, and optimize automation solutions using PowerShell, Python, or equivalent scripting technologies to streamline operational processes and eliminate manual tasks.
Support highly available, mission-critical production platforms by ensuring service continuity, performance, resilience, and participating in on-call support rotations.
Collaborate with cross functional teams to ensure platform stability, security compliance, scalability, and operational readiness.
Plan and execute platform lifecycle activities, including operating system upgrades, patch management, infrastructure modernization, configuration management, and continuous service improvement initiatives.
Develop and maintain operational documentation, runbooks, standard operating procedures (SOPs), knowledge articles, and disaster recovery documentation to support consistent operational execution.
Analyze system performance, capacity, and availability trends, recommending proactive improvements to enhance service reliability and overall platform health.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent combination of education and relevant industry experience.
Must have 5+ years of hands-on experience administering enterprise Windows Server environments, including IIS, Windows Services, and Active Directory.
5+ years of experience implementing and supporting enterprise monitoring, logging, and observability platforms such as the ELK Stack or comparable technologies.
Proven expertise in production support, incident management, advanced troubleshooting, Root Cause Analysis (RCA), and Problem Management within mission-critical environments.
Strong scripting and automation experience using PowerShell, Python, or equivalent technologies to improve operational efficiency.
Working knowledge of Basic Linux administration, troubleshooting, and performance analysis.
Must have solid understanding of high availability architectures, system performance optimization, capacity planning, resiliency, and operational best practices.
Demonstrated experience supporting large-scale production environments with stringent availability and service level objectives (SLOs/SLAs).
Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP), including cloud-native operational concepts.
Familiarity with CI/CD pipelines, DevOps practices, and modern software delivery methodologies.
Excellent analytical, communication, and stakeholder management skills with a strong sense of ownership, accountability, and customer focus.
Ability to thrive in a fast-paced, production-critical environment while effectively managing competing priorities and driving operational excellence.
Readiness and attitude in self-learning and upskilling in cross functional domains or any advanced technologies as business demands.

Apply Now

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