Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Associate Director, Master Data Transformation & Operations
Role Summary
The Associate Director, Master Data Transformation & Operations (Item Master) is a senior execution and people‑leadership role within the Enterprise Master Data organization. This role is accountable for building, operating, and continuously improving Item Master capabilities that enable reliable end‑to‑end business execution, scalable operations, and data‑driven decision‑making across the enterprise.
While initially focused on Item / Product Master Data, the Associate Director operates within an enterprise MDM model and is expected to support cross‑domain master data needs (Finance, Supplier, Customer, Employee) as required, ensuring alignment to enterprise standards, governance, and operating principles.
This role aligns to a Build / Run / Optimize operating model and serves as the primary operational owner and team leader for Item Master execution. The Associate Director leads a team of practitioners, translates enterprise MDM strategy into disciplined day‑to‑day operations, and ensures master data is stable, controlled, and continuously improving.
Business Impact
This role ensures that Item Master Data:
Behaves predictably and consistently across systems and processes
Enables faster, better‑informed operational and commercial decisions
Reduces downstream disruption, rework, and manual intervention
Supports ERP stability, process excellence, and automation readiness
Improves compliance, auditability, and change discipline
Item Master is treated as an operationally critical enterprise asset, not a transactional back‑office activity._
Core Accountabilities (Build / Run / Optimize)
BUILD – Capability Stand‑Up, Knowledge Transfer & Change Delivery
Serve as the execution lead for Item Master capability build‑out, aligned to enterprise MDM standards, definitions, and governance
Lead knowledge transfer (KT) and transition activities to ensure sustainable, independent operations post‑Foundation
Translate enterprise Item Master standards into clear operating procedures, including:
SOPs, job aids, decision trees, and exception‑handling guidance
Create / change / validate workflows and controls
Documentation and evidence standards aligned to audit and compliance expectations
Partner with IT, ERP teams, and Data platforms to ensure Item Master changes are implemented correctly, tested thoroughly, and released safely
Establish foundational operational instrumentation, including:
Intake and prioritization mechanisms for Item Master requests
KPIs for cycle time, quality, stability, and rework
Readiness and stabilization metrics during transition
Support enterprise initiatives such as new item introductions, system integrations, entity setup, and transition‑related stabilization
RUN – Operational Ownership, Stability & Controls
Own day‑to‑day Item Master operations, ensuring predictable, high‑quality execution
Ensure adherence to enterprise definitions, attribute standards, hierarchies, and lifecycle controls
Act as the primary operational escalation point for Item Master issues that are high‑impact, cross‑functional, or systemic
Operate a tiered support and escalation model, including:
Issue triage and prioritization
Root‑cause analysis and corrective actions
Validation of fixes and prevention of repeat defects
Safeguard data quality, compliance, and audit readiness through disciplined execution and documentation
Coordinate closely with Process Excellence, GPOs, and downstream teams to minimize operational disruption
OPTIMIZE – Simplify, Standardize & Improve
Continuously identify opportunities to simplify Item Master structures, reduce manual workarounds, and eliminate unnecessary complexity
Drive standardization of Item Master patterns, attributes, and operating practices
Maintain and prioritize a continuous improvement backlog informed by operational data, issue trends, and business feedback
Partner with Enterprise MDM leadership to evolve Item Master maturity over time
Enable automation, analytics, and AI readiness as outcomes of stable operations and strong data discipline
People Leadership & Team Management
Lead, coach, and develop a team of Item Master practitioners, including performance management and capability development
Establish clear roles, accountability, and standard work across the team
Build depth and resilience through cross‑training, documentation, and succession planning
Foster a culture of enterprise‑first thinking, disciplined execution, and continuous improvement
Support workforce planning, onboarding, and skill development aligned to future‑state MDM needs
Cross‑Domain & Enterprise Alignment
Operate within the enterprise MDM control plane and governance model
Support Supplier, Customer, and Employee master data initiatives as needed to ensure end‑to‑end alignment
Partner with Enterprise MDM leadership, FAST, IT, and business stakeholders to balance speed, control, and enterprise outcomes
Qualifications & Experience
Minimum Qualifications
Bachelor’s degree or equivalent experience
8–10 years of experience across master data, data operations, transformation, or enterprise systems
Demonstrated experience leading teams, including coaching, performance management, and talent development
Hands‑on experience with Item / Product Master Data in ERP or enterprise platforms
Strong understanding of operational controls, data quality, and change discipline
Proven ability to balance operational stability with change delivery
Preferred Qualifications
Experience supporting multiple master data domains (Item, Supplier, Customer, Employee)
Experience operating in global, matrixed organizations
Exposure to ERP modernization, automation, analytics, or AI enablement
Consulting or internal transformation experience
Why This Role Exists
The Associate Director ensures that Item Master Data works—every day, through every change—while building the team, discipline, and operating model required to scale and continuously improve. This role is a critical bridge between enterprise MDM strategy and reliable operational execution.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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