Sarkhej Gujarat It support Jobs – 88 Open Jobs Today

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- Full-time
- Microsoft Outlook
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ICT Helpdesk Support Enginner

Amoya Agrifood
Ahmedabad, Gujarat

Quick apply

Job details

Full-time
9 hours ago

Qualifications

Microsoft Outlook
Incident management
Software troubleshooting
PCI
LAN
Windows
Firewall
Analysis skills
Bachelor's degree
SharePoint
Diploma
Communication skills
Help desk
VPN

Full job description

Job Title: ICT Helpdesk Support Engineer – L2

Location: Ahmedabad

Experience: 5–10 Years

Employment Type: Full-Time (24x7 Shift Environment)

Role Overview

We are seeking an experienced ICT Helpdesk Support Engineer (L2) to provide end-user support, troubleshoot IT issues, and ensure smooth functioning of IT systems and infrastructure. The role involves handling hardware, software, and network-related issues, supporting Microsoft 365 environments, and working in a 24x7 operational setup.

Key Responsibilities

Provide L2 helpdesk support for end users across hardware, software, and network issues
Install, configure, and troubleshoot desktops, laptops, printers, and IT devices
Manage and maintain hardware inventory and perform regular system checks
Support Windows/macOS operating systems and enterprise applications
Provide support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange)
Assist in configuring MFA, DLP, and user account access controls
Handle user requests via ticketing tools, calls, emails, and in-person support
Troubleshoot LAN/WAN, Wi-Fi, VPN, and connectivity issues
Ensure timely software updates, patches, and security fixes
Install and manage antivirus and endpoint security tools
Monitor and respond to security threats, malware, and incidents
Maintain incident logs, documentation, and knowledge base
Provide end-user training and guidance on systems and tools
Coordinate with vendors and internal teams for issue resolution
Ensure compliance with organizational IT and security policies

Required Skills & Expertise

Technical Skills

Strong experience in IT Helpdesk / L2 Support
Good knowledge of:
Hardware troubleshooting (desktops, laptops, printers)
Operating Systems (Windows, macOS)
Networking basics (LAN/WAN, Wi-Fi, VPN)
Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive)
Familiarity with ticketing tools and incident management
Basic understanding of:
Security tools (antivirus, firewall, access control)
Compliance standards (ISO, PCI, GDPR)

Educational Qualification

Engineering / Diploma in IT, Electronics, or relevant field
Graduate with strong ICT support experience

Soft Skills

Strong problem-solving and analytical skills
Good communication and user-handling ability
Ability to prioritize and manage multiple tasks
Customer-focused approach with empathy and professionalism
Ability to work effectively in a team and shift environment

Work Environment

24x7 shift-based role
High user interaction and fast-paced support environment

Exposure to enterprise IT systems and tools

Work Location: In person

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ICT Helpdesk Support Enginner

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