JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION GOALS
The Operations Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.
DUTIES & RESPONSIBILITIES
§ Lead the JLL management team in the delivery of facility management services.
§ Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
§ Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
§ Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.
§ Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
§ Assess Service Levels and Performance Indicators with the AON representative and define the mechanism to assess the performance levels of various subcontractors.
§ Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between AON, Jones Lang LaSalle and its subcontractors.
§ Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
§ Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
§ Maintain all records related to the performance of facility management operations on AON site
§ Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
§ Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
§ Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
§ Scheduled cross feedback from subcontractors and AON staff on our process to improve services level & satisfaction in organization.
§ Train team members on all Quality policies & procedures.
§ Audit sub contractors on quality of materials & upkeep of the site.
§ Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.
§ Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
§ Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.
§ Analyze call outs to understand trends; undertake strategic initiatives to minimize the same.
§ Liaison with the client Finance team
§ Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
§ Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.
§ Chair the monthly progress meeting during the absence of operations manager.
- Duties are in accordance with the Scope of Work & include:
General Administration & Management:
- Client & Business Unit Liaison
- Team management including Vendor team (onsite personnel)
- Prepare, submit and review Monthly Report to client
- Preparation and submission of management reports/analysis as and when required by client
- Expense tracking oversight and invoice management
- Assistance to Client - FM for preparation of Annual Budget
- Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
- Delphi+ update, Maximo implementation and management
Property Services, Routine & Ad-Hoc Maintenance
- Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc
Operational Risk Management
- Update and implement Emergency Response plan; drills etc as required
- After office hours facilities assistance response
- Operational Audits and Compliance
- Escalation of Incidents/Problems
Vendor & Contractor Management
- Evaluate Vendor Procurement & Contracts Administration & Management
Moves, Adds & Change Management (MAC)
- Oversee office churn/internal box moves
KEY RESULT AREAS
- Meet or exceed best practice in provision of services through contracts
- Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
- Effective management of the team.
EMPLOYEE SPECIFICATIONS
- Graduate in any discipline
- 8 – 10 years experience in facilities management
- Tertiary qualifications in building management and/or business desirable
- Proven ability to function effectively as part of a team
- Proven ability to initiate and follow through with improvement initiatives
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
