Technopark Thiruvananthapuram Kerala It engineer Jobs – 91 Open Jobs Today

Customer Service Executive
Career Q —Thiruvananthapuram, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- B.Sc
- English
- Health insurance
- Paid time off
Quick apply
CAD Engineer-Civil
Armstech Engineers —Thiruvananthapuram, Kerala
- Email
- Civil engineering
- Bachelor's degree
Piping Engineer
Armstech Engineers —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
Plumbing Design Engineer
Sumanam Engineering Services Consultant —Kowdiar, Thiruvananthapuram, Kerala
- From ₹30,000 a month
- Full-time
- AutoCAD
- Hospitality
- Bachelor's degree
Quick apply
1d
Mechanical Engineer
Armstech Engineers —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
Senior Civil Engineer
Armstech Engineers —Thiruvananthapuram, Kerala
- Email
- Bachelor's degree
Engineer - IT Security
Guidehouse India Pvt Ltd —Technopark, Thiruvananthapuram, Kerala
- Weekend availability
- Computer Science
- Bachelor's degree
- Travel

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Customer Service Executive

Career Q
Thiruvananthapuram, Kerala

Quick apply

Job details

Permanent | Fresher | Full-time
From ₹15,000 a month

Benefits

Provident Fund
Health insurance
Paid time off

Qualifications

Computer Science
B.Sc
Malayalam
English
Science
Bachelor's degree
DNS
Network support
Customer support
Diploma
Communication skills

Full job description

Summary

We are looking for a Any degree Fresher for Customer Support Engineer to provide technical assistance and ensure smooth functioning of fiber broadband services across Kerala. The role involves handling customer issues, troubleshooting network and connectivity problems, and coordinating with field and backend technical teams to deliver high-quality service and uptime.

Key Responsibilities

Provide first-level and second-level technical support for KFON fiber broadband customers.
Handle customer complaints via phone, email, and ticketing systems.
Troubleshoot connectivity issues (ONT/router configuration, fiber signal issues, speed/latency problems).
Coordinate with field technicians for installation, repair, and maintenance activities.
Monitor network alerts and escalate critical issues to NOC (Network Operations Center).
Maintain accurate records of customer interactions and issue resolutions in CRM tools.
Ensure timely resolution of service requests within defined SLAs.
Educate customers on device usage, configuration, and basic troubleshooting steps.
Identify recurring technical issues and report them to engineering teams for improvement.
Ensure high levels of customer satisfaction through professional communication and support.

Required Skills & Qualifications

Any Degree - Fresher can also apply
Diploma / B.Tech / B.Sc in Computer Science, Electronics, IT, or related field.
Basic understanding of networking concepts (IP, DNS, routers, fiber optics basics).
Strong troubleshooting and problem-solving skills.
Good communication skills in Malayalam and English.
Familiarity with customer support tools / ticketing systems is an advantage.
Ability to work in shifts and handle field coordination when required.

Preferred Skills

Knowledge of FTTH (Fiber to the Home) technology.
Understanding of ISP operations and broadband support processes.
Experience in telecom / networking support (preferred but not mandatory).

Key Competencies

Customer handling & communication skills
Technical troubleshooting ability
Team collaboration
Quick decision-making under pressure
Service-oriented mindset

Pay: From ₹15,000.00 per month

Benefits:

Health insurance
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

it engineer jobs in technopark thiruvananthapuram kerala

Customer Service Executive

CAD Engineer-Civil

Piping Engineer

Plumbing Design Engineer

Mechanical Engineer

Senior Civil Engineer

Engineer - IT Security

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