Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As a Senior OMEGAMON Specialist – z/OS System Programming & Tivoli Event Management at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
We are looking for a Senior OMEGAMON Specialist – z/OS System Programming & Tivoli Event Management with strong experience in IBM Mainframe infrastructure support. The candidate should have hands-on expertise in OMEGAMON installation, customization, monitoring configuration, troubleshooting, performance analysis, and Tivoli Event Management integration.
The role requires strong z/OS skills including SMP/E, JCL, JES2, TSO/ISPF, SDSF, RMF/SMF, WLM, RACF, TCP/IP, PARMLIB/PROCLIB customization, and started task management. The candidate will support monitoring thresholds, alerts, situations, event forwarding, escalation workflows, incident resolution, production stability, and proactive performance monitoring across critical z/OS environments.
Key Responsibilities
Install, configure, customize, upgrade, and maintain IBM OMEGAMON monitoring products across z/OS environments.
Perform OMEGAMON product setup including runtime environment configuration, started task setup, product libraries, PARMLIB/PROCLIB changes, security definitions, and maintenance activities.
Customize OMEGAMON monitoring parameters, thresholds, alerts, exceptions, workspaces, profiles, and runtime configurations.
Configure and support monitoring for critical mainframe components including:
z/OS
CICS
IMS
Db2
MQ
Storage
TCP/IP / Network
Monitor system health, workload performance, CPU utilization, memory, paging, DASD response, JES2, WLM, address spaces, enqueue contention, and subsystem bottlenecks.
Support Tivoli Event Management integration for forwarding, filtering, correlating, escalating, and managing OMEGAMON-generated events.
Configure event situations, thresholds, automation rules, severity mapping, and escalation logic through Tivoli monitoring/event management tools.
Troubleshoot OMEGAMON agent failures, monitoring data gaps, alert issues, event forwarding failures, runtime errors, and connectivity issues.
Analyze OMEGAMON alerts, RMF/SMF data, SDSF output, system logs, traces, and performance reports to identify and resolve issues.
Work with operations, command center, automation, and enterprise monitoring teams to ensure alerts are routed to appropriate support groups.
Support integration with enterprise monitoring and ticketing platforms such as Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal, Netcool/OMNIbus, ServiceNow, Splunk, or similar tools.
Manage ticket queues, prioritize assignments, and work directly with technicians and support teams to resolve client issues within agreed SLAs.
Provide day-to-day systems administration, monitoring support, and security compliance for client environments.
Recommend monitoring improvements, modernization options, automation opportunities, and operational efficiency enhancements.
Participate in incident, problem, change, release, maintenance, audit, compliance, and disaster recovery activities.
Create and maintain technical documentation, installation guides, customization procedures, monitoring standards, event management workflows, runbooks, and troubleshooting guides.
Share technical expertise with junior resources, operations teams, and stakeholders to improve monitoring maturity and operational excellence.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Proven experience in:
Installation, upgrade, customization, and maintenance of OMEGAMON
Troubleshooting OMEGAMON startup issues, agent communication failures, and data collection issues
Designing meaningful monitoring thresholds and minimizing false alerts
Strong experience with Tivoli Event Management / Enterprise Monitoring
Tivoli Enterprise Monitoring Server (TEMS)
Tivoli Enterprise Portal (TEP)
Event forwarding, filtering, and correlation
Event severity mapping and alert escalation
Event automation rules and integration with ticketing systems
Strong understanding of:
Alert suppression, event routing, and event noise reduction
Integration between OMEGAMON and enterprise monitoring tools
Strong expertise in z/OS System Programming / Administration
SMP/E, JCL, JES2, TSO/ISPF, SDSF
USS/OMVS, RACF, TCP/IP, WLM
RMF/SMF performance monitoring
PARMLIB/PROCLIB customization
Started tasks and system configuration
Experience with IBM software installation and maintenance on z/OS
Strong understanding of system performance, workload management, and production stability
Experience working in 24/7 production support environments
Solid understanding of incident, problem, change, and release management processes
Preferred Technical and Professional Experience
Experience with Netcool/OMNIbus or similar enterprise event management tools
Exposure to enterprise ticketing tools integration (ServiceNow or equivalent)
Experience supporting large-scale enterprise environments in industries like banking, insurance, or retail
Advanced troubleshooting experience involving:
Event flow issues between OMEGAMON, Tivoli, and downstream systems
Monitoring gaps and incorrect alert behavior
Experience in automation of monitoring and event management workflows
Exposure to system performance tuning and capacity planning
Ability to implement best practices for monitoring standardization across environments
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
