As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Physical Stores is a store with no lines and no checkout, you just grab and go! Customers use the Amazon Physical Stores app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.
Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that's more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.
As a Network Support Engineer, you seek resolution to Networking problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on networks, distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon Physical Stores and the Just Walk Out Technology.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that's higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you'll work hard, have fun and impact many customers.
This role requires the flexibility to work 5 days a week in a rotational shift (Morning, Afternoon and Night shift).
Key job responsibilities
Monitor and triage automated network alarms (BGP, heartbeat, LTE, WAN, temperature, switch failures) across retail stores.
Execute established runbooks for incident resolution including device power- cycling via PDU/SNMP, LTE modem reboots, BGP peer troubleshooting, and switch recovery.
Execute network bring-up tasks for new JWO store launches: WAN monitoring and configuration,
and WAN sharing setup. Provision network devices (switches, routers, APs, LTE gateways) and validate device provisioning.
Configure and validate VLAN assignments, IP addressing, and routing for new store deployments.
Coordinate field services teams for store deployment.
Open and track trouble tickets with LTE carriers for signal issues, SIM replacements, and antenna concerns.
Coordinate with ISPs for WAN circuit troubleshooting.
Manage hardware replacement workflows for routers, switches, LTE devices, UPS/PDU, and access points through EFS dispatch.
Partner with engineering team for escalations.
Provide network support for store decommissions and retrofits. Participate in 24/7 on-call rotation for network operations
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 4+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience
- 4+ years of physical layer technologies experience
- 4+ years of network administration experience
- Bachelor's degree in computer science or equivalent
- Experience working with networking fundamentals or Internet protocols such as TCP/IP, UDP, SSL, DNS, HTTP/S, or equivalent
- Experience with network operating systems such as Cisco IOS and Junos
- Experience working in a Linux/Unix environment
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
