Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands on activations of products, program compliance monitiring, and operations support across a suit of offerings. The ideal candidate thrives in operational environment, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. As a Product operation, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.
What are we looking for? Experience • 1-3 years in operational roles involving product support, compliance, or account management • Experience with tools/systems used for case management, ticketing, or account review processes •Prior work in customer/user interface, product support and activation, or trust & safety domains is a plus Soft skills •Attention to detail with a process-oriented mindset •High level of discretion and sound judgement in handling sensitive accounts •effective written communication skills and documentation abilities •ability to work independently and manage time efficiently across multiple workflows •Knowledge or experience of having used enterprise business suites
Roles and Responsibilities: Product activations •manually review and process prodict activation requests within a defined product suite •Validate eligibility criteria and ensure all activation guildlines are met •Log and document all activation decisions with accuracy and compliance checks Program maintenance •Conduct routine and ad-hoc account reviews for participating non-profits •Identify and process account rejections, suspenstions, and re-validations based on predefined quality and fraud-risk criteria •Document all actions taken in internal system and escalate questionale cases as per SOPs Support for initiatives & Special projects •Provide operational support for onboarding new program or partners •Participate in one-time deep=dive investigations into anomalies or specific request categories •Collaborate with cross-functional teams to execute special project deliverables tied to product operations
Any Graduation
