Kerala Technical support team leader Jobs – 96 Open Jobs Today

General Manager Tours and Travel Operations
Skymond Travel and Holidays —Malappuram, Kerala
- ₹1,25,000 - ₹1,50,000 a month
- Full-time
- Management
- Customer service
- Microsoft Office
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Certified Cyber Security Trainer
Technovalley Software India Pvt Ltd —Kochi, Kerala
- ₹20,000 - ₹40,000 a month
- Full-time
- Azure
- B.Sc
- Laboratory experience
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Scientific Sales Consultant (Freshers)
4baseCare —Kottayam, Thiruvananthapuram, Kerala
- Full-time
- Sales
- B.Sc
- Master's degree
- Health insurance
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Principal Engineer
AOT Technologies —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
4d
Software Developer (f/m/d)
dSPACE GmbH —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
Cluster Head- Business & Partnerships
Teachmint —Kochi, Kerala
- Remote
- CRM software
- Master's degree
- Bachelor's degree
- Flexible schedule
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SLP Expert, INTL, SLP INTL
ASSPL - Kerala —Kochi, Kerala
- Full-time
Software Solution Architect I
UST —Thiruvananthapuram, Kerala
- AI
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CX Solutions Consultant
IBS Software —Ernakulam District, Kerala
- Research
- Health insurance
5h
Prodctn/Maint, Field Svc
Otis —Sasthamangalam, Thiruvananthapuram, Kerala
- Full-time
- Project management
- Manufacturing
Tech Lead, Web Core Product & Chrome Extension - Kochi, India
Speechify —Kochi, Kerala
- Remote
- Doctoral degree
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Senior Engineer - QC/R & D
PeeJay Max —Palakkad District, Kerala
- ₹22,000 - ₹30,000 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Construction experience
- Health insurance
- Food provided
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1d
Territory Manager
Dr Reddy's Laboratories Limited —Calicut, Kerala
- Full-time
- Analysis skills
- Bachelor's degree
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Co-op/Apprentice (Non-Tech)
Medtronic —Kochi, Kerala
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Regional Talent Acquisition Manager MEA & APAC
NOV Inc. —Kochi, Kerala
- Full-time
- English
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Associate Architect / Architect - Databricks
QBurst —Thiruvananthapuram, Kerala
- Azure
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Forward Deployed Engineer
QBurst —Thiruvananthapuram, Kerala
- Azure
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General Manager Tours and Travel Operations

Skymond Travel and Holidays
Malappuram, Kerala

Quick apply

Job details

Permanent | Full-time
₹1,25,000 - ₹1,50,000 a month
9 hours ago

Qualifications

Management
Tourism
Customer service
Microsoft Office
Master's degree
Business development
Project management
Quality assurance
Bachelor's degree
Hospitality Management
Computer networking
Business Administration
Amadeus
MBA
Leadership
Financial acumen
Communication skills
Negotiation
Senior leadership

Full job description

Job Title: General Manager (GM) – Tours & Travel Operations

Location: Malappuram, Kerala
Employment Type: Full-Time

About the Company

The Company is a growing travel management company committed to providing exceptional travel experiences through customer-focused services, operational excellence, and innovative travel solutions. We are seeking an experienced and dynamic General Manager to lead our business operations, drive growth, and strengthen our market presence across Kerala and beyond.

Position Summary

The General Manager will be responsible for the overall strategic, operational, financial, and business development functions of the company. The ideal candidate will possess extensive experience in the travel and tourism industry, strong leadership capabilities, and a proven track record of achieving business growth while ensuring excellent customer satisfaction.

Key Responsibilities

Strategic Leadership

Develop and execute the company's strategic business plans.
Identify new business opportunities, partnerships, and revenue streams.
Drive sustainable business growth and profitability.
Develop annual business plans, budgets, and performance targets.

Business Development & Sales

Expand corporate, retail, inbound, outbound, leisure, and MICE business.
Build and maintain strong relationships with airlines, hotels, embassies, tourism boards, destination management companies (DMCs), and corporate clients.
Develop strategic alliances with travel partners in India and overseas.
Lead sales initiatives and achieve revenue targets.

Operations Management

Oversee day-to-day travel operations.
Ensure smooth functioning of ticketing, visa processing, holiday packages, hotel reservations, travel insurance, transportation, and customer support.
Monitor operational efficiency and service quality.
Implement best practices and process improvements.

Financial Management

Prepare and manage annual budgets.
Monitor profitability, cash flow, and operational costs.
Analyze financial reports and recommend corrective actions.
Ensure compliance with financial policies and statutory requirements.

Team Leadership

Lead, mentor, and motivate departmental heads and employees.
Develop a high-performance culture.
Conduct performance reviews and staff development initiatives.
Build succession plans and leadership capabilities.

Customer Experience

Ensure exceptional customer service standards.
Resolve escalated customer issues effectively.
Monitor customer feedback and continuously improve service delivery.

Marketing & Brand Development

Support digital marketing and branding initiatives.
Strengthen the company's market positioning.
Represent the company at trade fairs, exhibitions, networking events, and industry forums.

Compliance & Governance

Ensure compliance with tourism regulations and company policies.
Maintain strong relationships with regulatory authorities and industry associations.
Implement risk management and quality assurance practices.

Qualifications

MBA from a recognized university (Mandatory).
Bachelor's Degree in Tourism, Travel Management, Business Administration, Hospitality, or a related discipline.
Professional certifications in Travel, Tourism, Aviation, or Hospitality will be an added advantage.

Experience

Minimum 10 years of progressive experience in the Tours & Travel industry.
At least 5 years in a senior leadership or managerial role.
Experience in managing multiple business functions within a travel company.
Overseas work experience or international exposure will be a distinct advantage.

Age

Maximum 45 years.

Essential Skills & Competencies

Strong strategic planning and execution skills.
Excellent leadership and people management abilities.
Proven business development and negotiation skills.
Strong financial and commercial acumen.
Outstanding communication and interpersonal skills.
Excellent customer relationship management.
Analytical and problem-solving capabilities.
Decision-making under pressure.
Project management and organizational skills.
Digital business awareness and familiarity with travel technology platforms.
Strong networking and stakeholder management skills.
High ethical standards and professional integrity.

Technical Knowledge

Good understanding of:

International and domestic travel operations.
Airline ticketing systems (GDS such as Amadeus, Galileo, or Sabre).
Visa documentation and immigration procedures.
Holiday package development.
Corporate travel management.
MICE operations.
Hotel contracting and supplier negotiations.
Travel insurance products.
Online travel booking platforms.
CRM and travel management software.
Microsoft Office Suite and business reporting tools.

Travel Requirement

Must be willing to travel extensively across Kerala for business development, branch support, client meetings, and operational reviews.
Occasional domestic and international travel may be required.

Personal Attributes

Visionary leader with entrepreneurial mindset.
Customer-centric approach.
Results-oriented and performance-driven.
Strong business ethics and integrity.
Excellent negotiation and influencing skills.
Adaptable, resilient, and proactive.
Ability to work under pressure and meet deadlines.
Strong networking capabilities.
Passion for the travel and tourism industry.

Key Performance Indicators (KPIs)

Revenue growth.
Gross profit and operating margin.
Business development achievements.
Customer satisfaction and retention.
Operational efficiency.
Employee engagement and retention.
Cost optimization.
Strategic partnership development.
Achievement of annual business objectives.

Compensation

Salary and benefits will be commensurate with qualifications, experience, and industry standards.

Interested candidates may apply with their updated CV, recent photograph, and supporting credentials.

Pay: ₹125,000.00 - ₹150,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

technical support team leader jobs in kerala

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