JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Manager, Intelligent Automation
What this job involves: Have experience in deploying Automation, primarily RPA technologies, but also other low code/no code technologies from an opportunity identification/solution design perspective
Have experience in deploying Generative AI and AI tools (e.g. GPT, Claude, Microsoft Copilot) — leading the discovery and identification of automation opportunities enabled by these technologies, and driving the design, build and deployment of such solutions end to end
Be accountable for the identification of business opportunities to automate using low code/no code technology
Be accountable for overseeing the development of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS
Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance
Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements
Build and maintain effective communications with key stakeholders, cross functional leaders and project team members
Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones
Be accountable for delivering agreed internal client benefits
Coach and guide project team members where necessary
Work with the relevant business area in helping to identifying other areas of transformation opportunity within the same project or business area
Utilize project management disciplines and where necessary provide input to improve the processes and documents within project management systems
Drive a culture of process re-engineering into automation solution design
Model and develop robotic process to reduce manual processes and improve employee productivity
Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability
Ensure high quality project management with robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process
Every day is different, and in all these activities, we'd encourage you to show your ingenuity.
Sound like you? To apply you need to be / have:
The CandidateThe successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change
The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.
ExperienceExtensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well established transformation agenda
Previous roles include Program Delivery responsibility in a global company with similar size to JLL
Direct experience of major international business transformation projects
Excellent analytical and program management skills are essential
Experience of working across multiple jurisdictions to identify opportunities for migrations/location strategy rightsizing
Commercially and financially astute, comfortable with company P&L
Diverse industry and functional backgrounds gained through consulting or elsewhere
Understanding of or exposure to global real estate markets preferred but not essential
Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish
Significant experience of RPA technologies – ideally Automation Anywhere – but other technologies acceptable
Ability to training / transfer learning and skills
Strong interpersonal and communication skills.
Numerate with proficiency in Microsoft Excel
Needs to demonstrate significant credibility in having previously delivered Automation identification/strategy/design and implementation programmes
Change/Leadership SkillsInfluencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Technical SkillsIdentify opportunities for standardisation, improvement, automation or relocation of processes
To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
Work with stakeholders to ensure understanding and support for proposed solutions
Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximise benefit realisation
Automation experience; SDLC implementation experience
Building a central capability to deploy Automation at scale and quality
Behavioural CompetenciesThink Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed.
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen, JLL first
Inspire - Inspire others, creates vision and strategy, energizes others
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
